Shannon Rinella Email and Phone Number
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Strategic hospitality leader with a proven ability to deliver exceptional results through distinguished execution. From crafting memorable guest experiences at Walt Disney World to leading global, cross-functional projects at Marriott International, I bring a unique blend of premium brand expertise, strategic acumen, and emotionally intelligent leadership to every business challenge.In my current role with Marriott’s Global Operations team, I leverage extensive project management, stakeholder engagement, and talent development expertise to shape and implement strategic initiatives that drive organizational growth and innovation. My track record includes establishing and leading a global team to support Marriott’s decarbonization efforts, driving brand training initiatives across St. Regis and The Ritz-Carlton, and developing critical performance solutions at the enterprise level.Beyond my professional endeavors, I'm deeply committed to shaping the next generation of business leadership. My thoughts on the intersections between hospitality, leadership and higher education have been featured in publications like Harvard’s Inspiring Minds and Skift. I have also proudly served as an adjunct faculty member at Georgetown University and am the current Vice-Chair of the American Hotel & Lodging Educational Institute’s Advisory Committee, helping emerging professionals excel in today’s dynamic business environment.Key Skills:Leadership | Strategic Planning | Emotional Intelligence | Talent Development | Coaching and Mentoring | Change Management | Project Management | Operational Excellence | Stakeholder Engagement | Customer Experience | Luxury and Premium Brand Experience | Team Building | Public Speaking and Writing | Executive Presentations | Instructional Design | Consulting
Marriott International
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Senior Director, Project Services - Global OperationsMarriott International May 2022 - PresentBethesda, Md, Us- Transformed Marriott’s decarbonization program by delineating workstreams, creating executive dashboards, and formalizing governance structures, driving transparency and accountability.- Spearheaded the development of high-impact business cases, securing senior leadership approval and multi-million dollar funding for key company initiatives.- Directed cross-functional collaboration with discipline leaders across five verticals to prioritize and execute strategic projects, advancing Marriott’s climate strategy.- Built and led a 60+ member global cross-discipline team, integrating stakeholder needs across continents into program deliverables for comprehensive engagement.
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Senior Director - Global Performance + Brand Talent AdvisoryMarriott International Jul 2019 - May 2022Bethesda, Md, Us- Oversaw overarching talent strategy for Marriott’s Global Operations, Development, and corporate disciplines.- Primary business partner for Marriott’s Global Operations team, providing direct leadership to Performance Advisor supporting Marriott’s Global Design, Development, and corporate discipline functions, ensuring programs are optimized and aligned with overall business imperatives.- Part of COVID-19 “Commitment to Clean” recovery taskforce, launching mission-critical training to operational associates worldwide in 15 languages.- Led innovative, fully digitized global training deployment for a premier luxury brand, reducing seat time and cost to property while maintaining an elevated, luxury experience for participants.
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Director, Global Learning Development (Luxury Brands)Marriott International Apr 2017 - Jun 2019Bethesda, Md, Us- Managed a team of 5 associates within the Learning + Development organization, focusing on building iconic training experiences for luxury and lifestyle brands, including The Ritz-Carlton, W Hotels, and St. Regis.- Spearheaded the strategy and execution of a departmental professional development series, reaching over 100 associates monthly.
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Adjunct FacultyGeorgetown University May 2015 - Apr 2024Washington, Dc, UsAdjunct lecturer in Georgetown's Global Hospitality Leadership masters program and featured speaker with Georgetown's Center for Intercultural Education and Development. Courses taught: - Global Studies in Hospitality (initial design/build for domestic course)- Global Service Standards in Hospitality (initial design/build and revision) - Human Capital Management, Diversity, and Labor Relations in Hospitality (redesign of existing course)- Practicum (advisor) -
Senior Director, Learning & Career DevelopmentAimbridge Hospitality Oct 2016 - Mar 2017Plano, Tx, Us- Directed the learning and development strategy for 31,000 associates worldwide, ensuring alignment with organizational goals and growth.- Pioneered the redesign of learning content to a mobile-first, platform-agnostic delivery model, enhancing accessibility and engagement.- Modernized the annual performance process by streamlining content and scope, improving efficiency and effectiveness. -
Director, Talent DevelopmentAimbridge Hospitality Apr 2013 - Oct 2016Plano, Tx, Us- Optimized $300K portfolio of vendor relationships to meet needs of scaling organization- Developed the first dynamic mobile app for the Global Leadership Conference, achieving an 80% adoption rate and surpassing industry benchmarks- Transformed the General Manager orientation into a turnkey program, earning a 95% top two box satisfaction rating.- Led training strategy and execution for a company acquisition within 30 day window, including coordination of remote taskforce, customization for union environments, and bespoke senior leader onboarding experience.- Directed communication and change management efforts for the implementation of Workday HCM and SharePoint systems, ensuring smooth transitions and stakeholder alignment.
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Multiple RolesEcolab Nov 2005 - Mar 2013St. Paul, Mn, Us**Employed under LRA Worldwide** Advanced through series of roles with increasing responsibility, beginning as a consultant in 2005 and culminating in company’s first-ever Director of Learning and Education in 2012. Experience highlights include:- Introduced company’s first ever learning management system (LMS), streamlining associate training experience and adding rigor to consultant accountability- Developed and executed two multi-week, multi-site blended learning program for inaugural 50-member Marriott International Brand Standard Audit (BSA) team- Standardize and modernized "LRA U" consultant onboarding training program, scaling to meet needs of rapidly growing global consultant base- Rescued at-risk account by redesigning brand service program, recovering and growing account by 50%- Direct accountability for client relationships as Operations and Account Director (2008 – 2012). Client portfolio included Delaware North Companies, Hard Rock Hotels & Resorts, Station Casinos, Little River Casino Resort, and The Kessler Collection as well as FLIK International, The San Diego Zoo, and Port Authority of New York & New Jersey -
Multiple Roles | Walt Disney World Resort - Rooms Line Of BusinessDisney Parks, Experiences And Products Aug 2002 - Dec 2009Advanced from internship to Guest Services Manager in less than one year based on work ethic, professionalism, and guest-centric service approach. Maintained employment as seasonal, on-call Cast Member from August 2005 – December 2009.Properties at which I made magic: - Disney's Yacht & Beach Club Resort (1190 keys, deluxe segment, AAA Four Diamond)- Disney's Beach Club Villas (280 units, deluxe segment, vacation ownership) - Disney's Wilderness Lodge (728 keys, deluxe segment)- Disney's Boulder Ridge Villas (136 keys, vacation ownership)
Shannon Rinella Skills
Shannon Rinella Education Details
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Duke UniversityPublic Policy Analysis -
Villanova UniversityStrategic Management
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University Of Massachusetts AmherstCasino Management
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Ravenscroft School
Frequently Asked Questions about Shannon Rinella
What company does Shannon Rinella work for?
Shannon Rinella works for Marriott International
What is Shannon Rinella's role at the current company?
Shannon Rinella's current role is Award-Winning Leader in Global Hospitality, Project Management, and Talent Development | Author, Speaker, and Educator.
What is Shannon Rinella's email address?
Shannon Rinella's email address is sh****@****ott.com
What is Shannon Rinella's direct phone number?
Shannon Rinella's direct phone number is +150286*****
What schools did Shannon Rinella attend?
Shannon Rinella attended Duke University, Villanova University, University Of Massachusetts Amherst, Ravenscroft School.
What skills is Shannon Rinella known for?
Shannon Rinella has skills like Leadership, Large Group Facilitation, Public Speaking, Curriculum Design, Hospitality Management, Hotels, Program Management, Hospitality, Event Management, Training, Employee Training, Customer Service.
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