Shannon S. Email & Phone Number

Dedicated business professional of 20+ years with a proven track record delivering continuous results through diligent, customer focused, team collaboration. Providing executive support, project management, sales and marketing coordination, and data reporting across a wide range of industries including Healthcare, Energy and High-Tech Manufacturing. Adept to ever-changing business needs and motivated to implement new concepts and monitor those as the industry demands change.In my current roll with Humana as a Data & Reporting Professional I leverage my skills in ServiceNow, Microsoft Office, data analysis, and project management to monitor, update, and audit the resource allocation, time sheet reporting, and security access management of over 1200 IT resources. I also collaborate with the SRE Knowledge Owner to create and maintain the ServiceNow knowledge base, ensuring compliance with Humana standards and best practices. Additionally, I have performed audits on 429 distribution lists, coordinated department events, special projects and maintained marketing inventory. I am proficient in Microsoft Office, DDA Tool (Departmental Data Administration), SierraView space planning and other specialized software demonstrating my versatility and adaptability to ever-changing business needs.Project Management | Data Analysis & Reporting | Security Access ManagementContractor Management | Space Management | Healthcare AdmissionsMarketing Coordination | Tradeshow & Event Management | Budget Development-Microsoft Office: Word, Excel, PowerPoint, Visio, Publisher, Microsoft Identity Manager, Outlook, Teams-Project Coordination: Trade Shows, Events, Marketing Collateral, Distribution List-Applications: ServiceNow, Associate Support Center, Service Catalog Suite, Request for Access, Virtual Desktop, EPIC, Meditech, Pinnacle, Summit, Genesis, PaperTracer, iProcurement, Workplace Solutions-Specialized Software: Ultra Tax and DDA Tool (Departmental Data Administration) Tool, SierraView

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  Northeast Wisconsin Technical College

  Business, Management, Marketing, And Related Support Services