Shannon Soper Email & Phone Number

Salt Lake City, Ut, Us

Santa Barbara, Us

BuildBetter is an AI product assistant that helps you gather, summarize, and analyze product feedback from multiple sources and make decisions based on it.- designed an onboarding prototype to help users test out BuildBetter's AI features faster- designed smart folders - a way for users to group call recordings so they could generate AI workflows based on the group of calls (e.g. run a series of questions about the calls)(I conducted all UX research, competitor analyses, presentations, sketching, and Figma prototyping for aforementioned projects)

San Francisco, California, Us

Designed developer tools, including 15+ experiments that improved onboarding, trial, collaboration, and upgrade user flows.Examples:- first-time user experience—increased # of users sending a first API request in under 5 minutes- trial onboarding experience—my experiment identified the behaviors of teams likely to grow past 3 members- upgrade flow that increased overall paid conversion by ~ 0.2% (or ~12% improvement over baseline)• Wireframed and created reusable components with usage guidelines in Figma• Created UX Research process and trained 4 other designers to replicate it• Led sketching sessions to facilitate design thinking and get awesome ideas from my engineering counterparts

Berkeley, California, Us

Designed developer tools, which included a web app, desktop app, and the CLI.• Led design process of alpha versions of Gatsby Desktop, Gatsby Recipes, and Gatsby Admin• Led UX research, including inviting PMs and developers to usability tests• Led sketching sessions to facilitate design thinking and get awesome ideas from my engineering counterparts• Redesigned Gatsby Cloud onboarding• Discovered a new user segment by interviewing 6 content editors, analyzing results, and presenting their “jobs to be done” to exec team to inform product roadmap of Gatsby Preview

Berkeley, California, Us

• Led design process of Gatsby Plugin Library• Based on UX Research, shipped new version of the Gatsby Tutorial• Researched and designed Hacktoberfest onboarding, doubling new open source contributors• Led design process of the Gatsby Tutorial, Gatsby Documentation, the Site Showcase, and Gatsbyjs.org’s homepage

Nutraceutical Corp. and StateFoodSafety• Conducted product needs evaluation involving 6 stakeholders• Revised all internal training to reach industry-best standards• Coordinated with department heads to create new employee-focused training

Salt Lake City, Utah, Us

• Onboarded 250+ sales team members through face-to-face and online courses• Created narratives to sell newest product• Piloted a "gamified" training program that pitted teams against each other. All 20 pilot program participants finished learning the principles of the Challenger Sales book and applied the principles in a workshop at the end of three months

Salt Lake City, Utah, Us

• Updated sales training for a team of 250+ sales people.

• Managed competing interests between writers, faculty advisors, and editors• Constructed curriculum to train 20 new editors on the editing process• Published two editions of the journal

Provo, Ut, Us

• Co-authored an article with a professor, Dr. Brian Jackson• Performed 12 hours weekly of linguistic database searches using online corpora• Compiled research and created graphs in Excel spreadsheets

Provo, Ut, Us

• Selected through competitive application process • Revised standard curriculum by implementing student grade-norming sessions

Provo, Ut, Us

• Planned weekly training meetings for 8 first-year graduate instructors• Collaboratively constructed curriculum with a team of 5 graduate instructors

Provo, Ut, Us

• Improved student performance through collaborative learning and social media• Received consistently high student ratings for student-instructor consultations

• Judged bimonthly writing contests

• Created new informational plaques for visitors• Gave tours in Spanish and translated a brochure into Spanish

• Volunteered 15 hours per semester in the Provo community• Favorite experiences include: Headstart, Adopt-a-Grandparent, Recreation and Habilitation Services, and Conexiones

Provo, Ut, Us

• Integrated popular culture with classical studies to facilitate student learning

• Full-time volunteer service in the Anaheim, CA area among Spanish-speaking population• Trained 5 volunteers to speak and teach in Spanish• Trained 1 volunteer to use a new teaching curriculum• Doubled number of new members in 2 congregations

• Line edited and copy edited 20 Essential Supplements, Revised and Edited• Incorporated 10 years of research into revisions of Natural Treatments for Type 2 Diabetes and Flax and Flaxseed Oil• Wrote headline articles for the Woodland newsletter

Provo, Ut, Us

• Recruited 11 faculty members to a council for professors interested in environmental studies• Prepared necessary research to propose an Environmental Studies major to BYU Administrators• Compiled relevant data from 6 books on the scientific and environmental history of Spanish and Portuguese colonies

• Mentored 70 new freshmen on effective study skills, time management, and choosing a major

Master Of Arts - Ma, English

Ux Design Student, Ux Design

Ba, English