Shannon Stommel Email & Phone Number

Mount Airy, NC

• Efficiently create and code software applications working from detailed program specifications.
• Consults with the end-user community to determine and satisfy business requirements.
• Tests application code using generally accepted debugging techniques to ensure compliance with supplied program specifications.
• Prepares necessary embedded application/program documentation for review by senior level staff in accordance with established quality standards.

Mount Airy, NC

Manage and coordinate help desk analysts who provide problem solving support to computer users throughout the company. Implement policies and procedures regarding how problems are identified, received, documented, distributed, and corrected to ensure maximum issue resolution in minimum downtime. Coordinate training of various types based on needs.

Elkin, NC

Supporting the installation and ongoing maintenance of the information systems in specific hospital departments. Participates in workflow analysis, data collection, database validation, user training, operations support and system implementations/upgrades.

• Information Systems Director
• Cover 6 remote locations, a 20-bed inpatient facility and 250 users
• Administer servers including application, print, Domain Controller, Terminal Services, and backup servers and their associated operating systems (Server 2003)
• Support network infrastructure, routers, hubs, and switches for 7 locations
• Manage security solutions including firewall and anti-virus
• Perform installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, and peripheral devices

• IS Support Analyst
• Administer servers including e-mail (Exchange 2003), print, domain controllers, and backup servers and their associated operating systems (Server 2000/2003)
• Support network infrastructure, routers, hubs, switches, workstations, and laptops
• Manage security solutions including firewall and anti-virus
• Perform installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, and peripheral devices
• Implement, administer, and maintain digital in-car cameras and Mobile Data Terminals at Police Department

• Programmer
• Program and test all ongoing and annual benefit enrollment plans and special projects as stated in the summary of coding, processing procedures, and project requests for the mainframe, web, portal, and voice response
• Communicate with client team, team leader, and manager regarding the benefit enrollment plan, client, and system issues
• Maintain clear documentation on all client issues and programs
• Participated on implementation of clients on the AON Portal using Microsoft’s BizTalk

• Data/Database Administrator
• Participate in project initiation to determine requirements for developing data structures ensuring quality, consistency, accuracy, standards, and data integrity
• Develop, document and maintain conceptual, logical, and physical data models
• Administer test and production SQLServer databases Enterprise Application Integration (EAI) Assessment Project
• Participated in a 2 month study with IBM to educate Wachovia on EAI methodology and determine where the methodology could be best used to obtain Wachovia’s vision and goals
• Continued education on the benefit and value added by incorporating the message-broker architecture into Wachovia’s current environment Web Developer