Shannon Sudduth Email & Phone Number

California, United States

Carlsbad, Ca

Answered an array of incoming calls daily to assist auto policyholders with their respective accounts. Analyzed and resolved several policyholder issues while using appropriate and established guidelines and procedures effectively. Constantly increased knowledge within Unitrin Direct to better meet, exceed and take on increasing roles with a proven track record that support ongoing success. Cross trained to handle First Notice of Loss claim reports.- Received 19 monthly performance awards for exceeding goals in quality, effectiveness and productivity in Customer Service Unit in 2005, 2006, 2007 and 2008.- Identified a problem processing American Express payments on company website. Referred to management who resolved problem and saved company and customer’s time and money.

Handled phone calls regarding product questions, shipping questions, order problems and returns while working in several capacities simultaneously.- Order processing, including downloading orders, charging credit cards, sending orders to suppliers.- Produced various spreadsheets for the company regarding weekly sales.