Assumed a new EA role, supporting the VP, of CTO and Technical Marketing in the planning and execution of Compute related projects for a business unit with a diverse team of 2.5K+ employees across 8 global locations.Meeting PlanningProcess ImprovementGlobal OperationsProject SupportTroubleshooting / Problem SolvingChange ManagementInternational Travel PlanningWorkflow Productivity Enhancements

Hired to serve as the gatekeeper as well as the repository of historical information for the Vice President / GM and Chief of Staff of AT&T’s Retail Sales and Service Unit, Shannon provides administrative and operational support, providing structure while handling special projects, calendar management, travel arrangements (domestic and overseas), meeting planning, staff training and more. Has supported the business needs of several lead executives during 15+ years of service.Shannon’s Select Achievements Include: Facilitated move to new office space, working with staff and vendors to solidify space requirements, schedules and procurement of furniture and fixtures.Serve as a lead point of contact for internal staff from business units and support departments (e.g., Finance, Sales Operations, Marketing, IT, Customer Care.)Spearhead employee rewards and recognition program through Snappy.com; manage vendor relationship, product assortment, and troubleshooting. Address customer escalations; troubleshoots other customer - related issues with internal departments as warranted.Managing Travel Arrangement Financial / Expense Reporting Coordinating Special Events BudgetsVendor / Supplier SelectionHR / Coordinating Candidate InterviewsDiscretion Confidentiality Process ImprovementTraining New-HiresRelationship Management Investor / Vendor / Client Communications Enhancing Productivity Administration Project Management CommunicationsExpense Reporting