- Guides and facilitates integration of programs, plans, strategies- Work with Executive Leadership to gain approval and develop strategies- Coordinates with BCA Sale and Marketing to meet customer commitments

Lead, partner, and integrate with functional support and leaders on-site and in the Puget Sound to drive execution, accountability, and management reviews- Program manager on strategic projects for 737MAX storage including Reactivation Induction Inspections, Rate Readiness, Remarket, Facilities and all site activities- Provided guidance and strategy on requirements in regards to staffing, equipment and utilization for current rate and future rate increases. Worked with leadership, finance and partners to identified risk and opportunities both financial and rate effecting.- Engage with airline customers, state delegates and external customers developing relationships

- Chief of Staff and program manager to VP of BGS Commercial Services Programs leader and supported Modifications, Freighters, Digital, Engineering Services (US/Singapore/Europe) and business partners to identify goals and strategy, go-forward plans and communication - Special Projects Program Leader on new Digital Metric Dashboards leading reviews multiple program data to identify, consolidate, and complete actions plans for a single source, real-time data and metrics- Program manager for New Market Aircraft - BGS Lifecycle Services working as an Agile scrum master on service strategy, gate status, and services readiness road mapping

- Leader for the LX Engagement team – Events and Conference team, responsible for 48 individuals on four teams both domestic and international to execution major events and conferences for 400 LX members. Met with Steering team leaders and program managers to gain approval and remove roadblocks for team members. Set organizational strategy, accelerating development of fellow high potential participants, and managing budgets.

- Lead team members by determining strategy, requirements, work statement, development opportunities, and processes. Monitors and adjusts work statement as needed and track status of progress. Leads by example and motivates employees.- Develop and maintain working relationships with Executive Leadership to ensure a firm understanding of program concept, deliverables and expectations.Employee Training and Development - Work with leadership and subject matter experts across airplane and services to determine, create and deploy technical marketing content, plans and operating rhythm, including the end to end process.- Work with external suppliers, Boeing Procurement, to manage requisitions and researches of potential training topics. Document findings and present to management. Understand and follow the Supplier Management process to ensure Boeing Policy and processes are followed. - Manage a $185K non-labor training and development budget; work with external suppliers, vendors, Boeing Procurement and Finance. Including managing requisitions in SSPN. - Identifies strategies to meet business goals

- Led the design, logistics and facilitation of skill team meetings, staffing metrics, recruiting, hiring, promotions and intern activities and supporting the define, acquire, develop, and retain initiatives. - Coordinated hiring events to support airplane program staffing requirements.- Worked with Leadership, HR, and Global Staffing to manage Reqs, determine qualifications, program placement and offers.- Supported PP&C intern program working with management to determine requirements, supporting interviewing and work assignment. - Development Leader – BCA PP&C University project leader consulting with subject matter experts, site key users, managers and senior leaders to collect and consolidate data for training packages for multiple on-board training for new hire and development of employees in PP&C.- Provide BCA staffing metric for senior leadership. Recognized as the ESP SME, guiding staffing focals, coworkers and management to ensure customer requirements are met by creating standardizations, processes and schedule to ensure timely delivery of reports. University Relations - Regional Coordinator Associate- Provide support and act as representative to the Northwest Regional Coordinators working with Executive Focals, Campus teams, College Recruiting and College/Universities. - Assisted in creating the Regional Coordinator guidebook standardizing the process of the University Regional Coordinators across The Boeing Company.

- Project leader to align organization process documents by working with document owners and program focals to gather, analyze and consolidate documents into a readable and useable format.- Assisted senior project managers with scheduling tool (CSPR/OPP) implementation. Gathered and disseminated information to support projects review meetings.

- Provided baseline schedule on installation of ticketing devices for multiple transit agencies across the Puget Sound in depots, buses, ferries, trains and vans. Working closely with project managers, scheduler, management, and agency leaders to track installation of devices. Acted as an intermediary between all areas of the project team and has direct responsibility for various sub-projects. - Responsible for researching, negotiating, ordering, and tracking inventory, delivery, scheduling and installation of all devices and parts from supplier and to agency. - Implemented an electronic tracking system of all devices and parts in/out of inventory, creating an organized stock room and device tracking process for technician.

- Lead the planning and coordination of multiple orders and requests from post-sale to completion. Worked with internal and external groups to create schedule, manage resources, and order, built and programmed facilities services.

Customer Service Rep III and IV- Lead the support and contract negotiations small and large business customers offering details and the voice and data solutions finding ways for customers to effectively utilize products and services. - Collaborated with customer, vendors, and internal and external technicians to effectively offer customer the best solution available.

- Service activation specialist providing specialized assistance to customer for telephone and data services. Point of contact between customer and service technician and continuously building relationship to work effectively. - Developed training for customers and internal support teams company wide by consolidating, designing and implementing specialized training and materials/handouts.

Business Services Account Coordinator - Large business accounts representative for companies such as Microsoft, Hewlett Packard and Lucent. Becoming a SME in regards to company processes and procedures. - Acted as liaison between company and customer provided superior customized customer service was well as coordinate and process service requests and solving customer challenges quickly and effectively.