Shannon Umhoefer Email & Phone Number

Omaha, Ne, Us

Remote

Remote

Ownership of the quality assurance, invoicing & vendor payment process for west coast court reporting division. Became an expert on court and civil proceeding regulations and billing customs to identify revenue opportunities and reduce billing variances.- Managed a queue of 50-75 deliverables, averaging $35k-$50k billed daily.- Maintained an invoice accuracy of over 97%.

Leveraged data to develop processes improving both operations logistics and invoicing to meet the rapidly increasing demands of cold storage e-commerce clients. Increased revenue on existing top accounts by 7.5% in six months.

United States

Developed an automated process to identify and score leads utilizing live court docket data. Partnered with premier sales executives to deliver case research and develop a targeted outreach timeline based on the litigation lifecycle. - Automated identification of 85-100 leads a month.- Improved prospecting efficiency with lead scoring & tailored sales lifecycle analytics. - Analyzed court & sales data to identify desirable lead traits to increase closing ratios.

Atlanta, Ga

Lead generation and prospecting improvement for the national sales team. Created the workflow for lead engagement and automated digital marketing content to increase closing ratios and user adoption.Utilized docket & sales analytics to define the criteria to produce 75+ QSLs a quarter.- Designed Salesforce and marketing automation to increase adoption & efficiency.- Increase team engagement and prospecting on case leads by 25%.

Maintenance of invoicing, electronic submission and collections for 30+ corporate legal accounts. Development of processes for monthly reporting, budget requests, billing rates review. - Collected over 300K worth of past due billing in 6 months, reducing past due collectables by over 60%. - Decreased payment time for second largest account by 2 weeks resulting in DSO improvement.- Improved e-billing vendor relations to bring over 85% of accounts to current in a 6 month period.

Livingston Nj

Implemented process improvements to increase the efficiency of sales workflow with prospect vetting, RFP management, and automated marketing. Transitioned to support after sales, establishing a comprehensive new client onboarding process. - Reduced implementation time by 16 days for new firm and corporate clients.- Secured potential missed revenue opportunities of up to $50k a month. - Delivered the research used to secure 5 new 500K+ clients in six months.