Shannon Vilanova work email
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Shannon Vilanova personal email
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Passionately curious and authentic leader with a knack for creating people-centric cultures. I thrive on helping others and value genuine connections. My focus is on adding value to people's journeys at every step. Building highly effective teams committed to sales and service excellence is my forte. Personal growth and learning from those around me drive my enthusiasm.More about me:- Led and grew world-class teams of 10-300 people- Believes in team success over personal victories- Leads with empathy, accountability, and motivation- Takes ownership and accountability for all responsibilities- Proactively communicates goals, strategies, and celebrates wins- Prioritizes stakeholders and fosters collaboration for positive outcomes- Master of relationship management, internally and externally- Combines creativity with data-driven insights- Identifies negative trends and pivots quickly towards positive solutionsWhen not working, I'm cheering on my son at his sporting events and enjoying audiobooks and podcasts. Currently reading/listening to Leadership and Self Deception. What about you? Let's connect and share!
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Engagement Performance ManagerLhhTampa, Fl, Us
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Strategic Partnership Development ManagerUtility Helpers May 2024 - PresentTampa, Florida, United States -
Site DirectorOnetouch Direct Aug 2023 - May 2024Tampa, Florida, United StatesSpearheading operations for T-Mobile's BPO client, overseeing Call Center and Chat departments with a team of over 200 on-site and remote employees. Driving a culture of sales and service excellence, consistently surpassing competitors in customer satisfaction and sales KPIs. -
Refund Specialist On Assignment With Innovation RefundsSourcetek Jan 2023 - Jun 2023Tampa, Florida, United StatesDedicated to helping small and medium-sized businesses maximize their refunds through the Employee Retention Tax Credit (ERTC). I work closely with clients to guide them through the application process and optimize their refund opportunities. -
Sales/Design ConsultantHome Performance Alliance May 2022 - Jan 2023Managed contract and proposal processes, resulting in an 11% increase in transaction rates. Collaborated with territory, regional, and strategic managers to drive strategic planning for account management. Established industry credibility through delivering compelling sales presentations, effectively selling high-ticket bathroom remodeling projects to clients across a 500 sq. mile territory in Central, FL, achieving over $1M in personal sales and a 30% first appointment close rate. -
Director Of Business DevelopmentRealagentworks/Realwebfx May 2021 - Dec 2021Create, launch and grow multiple streams of revenue for the company. Accountable for growth of sales revenue via client acquisition, providing meaningful digital experiences and lead generation services to our multi-industry B2B clientele. Designed and launched a comprehensive white-label 'business in a box' franchise model.
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Director Of Client ServicesOnetouch Direct Aug 2020 - May 2021Tampa, Florida, United StatesAs Director of Client Services, I successfully managed relationships between our Fortune 50 client (AT&T National Business) and internal operations teams for omni-channel programs in both the B2B and Government sectors.
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Site DirectorOnetouch Direct Jan 2020 - Aug 2020Tampa, FloridaAs the Director of Sales and Operations I directed and led two call center sites, overseeing an operations management team responsible for nearly 300 sales and customer service agents. This encompassed a wide range of programs, including Inbound Customer Care, Inbound Technical Support, Outbound State/Local Government Sales Campaigns, Outbound Marketing Campaign Sales, and Account Management for AT&T private and public sector.
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Business Operations ManagerOnetouch Direct Sep 2018 - Jan 2020Tampa, FloridaLed operations overseeing multiple teams at two call center sites. My responsibilities included monitoring operational flows, call center metrics, and staffing levels to ensure optimal performance. Additionally, I ensured that internal and client communications were thoroughly reviewed with the team, and I actively participated in team meetings, leading pre-shift meetings to set the tone for success. I also meticulously verified payroll hours and timesheets to ensure accuracy and compliance. My hands-on approach and commitment to excellence were instrumental in driving operational efficiency and achieving organizational goals.
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Performance SupervisorOnetouch Direct Sep 2017 - Sep 2018
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Corporate TrainerOnetouch Direct Apr 2017 - Sep 2017
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PublisherBest Version Media Feb 2016 - Sep 2018Gainesville, Florida AreaPublisher and community connector in Gainesville, FL. Gainesville Neighbors is an exclusive publication for the residents of Haile Plantation and Town of Tioga.I take pride in connecting local businesses and charitable organizations with the best residents, clientele, and philanthropic citizens in Gainesville. Helping businesses build marketing campaigns suited to brand them as the go-to trusted business within their industry. -
Assistant PublisherBest Version Media Aug 2015 - Apr 2016Citrus County FloridaProduces high-quality, niche publications customized for specific, targeted markets. Our goal is to connect businesses directly to their desired audiences in their local area through value-based branding and advertising. Our niche markets include specific neighborhoods, business groups, and a previously unreachable market of the top community and business decision-makers and leaders in each local area. We set the industry standard in print quality by utilizing cutting-edge technology that best represents the prestige and integrity of each market.Assistant Publisher for 3 upscale private neighborhood monthly magazines in Citrus County, FL. Terra Vista, Black Diamond and Sugarmill Woods. Also produce Citrus Counties premier B2B publication.
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Mortgage Advisor & Corporate TrainerJpmorgan Chase & Co. Oct 2011 - Apr 2014- First point of contact with customers, assessing their needs for refinancing, purchasing, or home equity accounts, contributing to an exceptional home lending experience.- Led new hire training, designed/restructured curriculum, and delivered engaging classroom sessions.- Managed a team of 15-20 advisors, ensuring their proficiency and success. -
Lead Sales RepresentativeT-Mobile 2009 - 2011 -
Retail Sales ConsultantSprint 2008 - 2009Columbus, Ohio Area
Shannon Vilanova Skills
Shannon Vilanova Education Details
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Business Administration, Management And Operations -
Olentangy High School -
Business Administration, Management And Operations
Frequently Asked Questions about Shannon Vilanova
What company does Shannon Vilanova work for?
Shannon Vilanova works for Lhh
What is Shannon Vilanova's role at the current company?
Shannon Vilanova's current role is Engagement Performance Manager.
What is Shannon Vilanova's email address?
Shannon Vilanova's email address is svilanova12@me.com
What schools did Shannon Vilanova attend?
Shannon Vilanova attended The Ohio State University, Olentangy High School, Columbus State.
What are some of Shannon Vilanova's interests?
Shannon Vilanova has interest in Social Services, Children, Economic Empowerment, Civil Rights And Social Action, Education, Environment, Poverty Alleviation, Science And Technology, Disaster And Humanitarian Relief, Human Rights.
What skills is Shannon Vilanova known for?
Shannon Vilanova has skills like Customer Service, Team Leadership, Leadership, Sales, Team Building, Call Centers, Customer Satisfaction, Marketing, Training, Management, Mortgage Banking, Microsoft Office.
Who are Shannon Vilanova's colleagues?
Shannon Vilanova's colleagues are Christian Martinez, Missy Green.
Not the Shannon Vilanova you were looking for?
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Shannon Vilanova
United States
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