Shannon Waugh is a Team Leader, Service Desk and Deskside Services at Saskenergy. They possess expertise in itil, active directory, troubleshooting, requirements analysis, sql and 21 more skills. Colleagues describe them as "Long known as the "one with all the answers," Shannon's encyclopedic knowledge of the client is unsurpassed. She has at her command what seems to be a photographic memory, which she applies in the business environment with an always welcome word of advice or a friendly tip to achieve better efficiency. Shannon is an excellent trainer and clearly capable of management of a large staff without visible effort. Shannon would be an asset to any team."