Shannon Willis Email & Phone Number

Waxhaw, Nc, Us

Charlotte, North Carolina Area

Global Procurement Category Management Strategy

Charlottte, Nc

 Managed the Post Sale Support workstream to support 2013 strategic portfolio bulk transfers on customer complaints handling and post sale claims handling Managed the Non-Cash remediation team to provide various remedy to Harm identified Independent Forclosure Review population, such as credit correction, misapplied payments, deficiency judgement, and loan mods options etc Designed remediation processes for special population like non-AS400 loans and service released loans Serve as the Point of Contact for OCC and Independent reviewer related to the cases that requires additional research and determination

Charlotte, North Carolina Area

 Managed the team of 12 process designers to develop and design processes in support of Retention, Case Management, DSCR and NMO portfolio, led the design of various critical directives which includes Case management, HAMP, HAMPII, HHF, 2MP etc and other LOB top initiatives Led the team to re-engineer/ improve processes to reduce risk, improve performance metrics and provide stronger control Policy and Procedure Lead for Independent Foreclosure Review program, Led the team of 40 associates to design and document critical process and procedure to ensure accurate and compliant execution, established P&P governance and change/control processes  Serve as primary Point of Contact for OCC and external partner outreach related to Policy & Procedure of Independent Forclosure Review program

Charlotte, North Carolina Area

 Manage delivery team of 8 associates in India, Costa Rica and US with responsibility to plan and execute technology infrastructure, Enterprise Information Management and global delivery initiatives for Global Risk Management and Global Transition/ Quality Change & Delivery Led work group of 15 associates to build a global Change Management support team in India, resulting in annualized $3MM savings for Global Quality, Change & Delivery organization Manage relationship for Global Risk/ Global Transition/ Quality Change & Delivery, Bank’s affiliates and 3rd party suppliers globally Provide project coaching to Global Risk/ ML transition Country Risk Limit Process project as the MBB approver

Beijing City, China

 Managed day-to-day operations as BAC chief representative to China Construction Bank  Led program management team of 10 associates to plan, organize, monitor and control 20 collaborative projects across several LOBs Successfully established and managed relationships with key CCB executives and provided leadership for CCB/BAC strategic collaboration planning and issue resolution Led program management team to build and implement business partnership surveys, performance evaluation and project governance guidelines  Provided leadership engagement support to BAC senior executives during strategic visits with CCB executives

Charlotte, North Carolina Area

Charlotte, North Carolina Area

Charlotte, North Carolina Area

Shanghai City, China

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Beijing City, China

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