Responsible for leading and directing day to day operations in a high volume store while assisting the District Manager with the execution of corporate directives in multiple locations of varying volumes. • Lead and manage store to exceed financial and performance targets• Regularly communicate expectations to employees and address poor performance adhering to the company’s disciplinary action guidelines• Partner with Human Resources, actively participate in recruiting, hiring and training of employees; ensure proper staffing levels to support the needs of the business• Delegate effectively by assigning and overseeing leadership team’s Division of Responsibilities• Facilitate communication between store staff and Corporate to promote efficient in-store processes• Ensure the participation of all employees in store initiatives and incentive programs• Prepare store and participate in semi annual and annual inventories• Utilize marketing resources to drive traffic and increase customer awareness• Review product placement, marketing components to ensure alignment with brand strategies• Control and manage sales as well as payroll on a daily basis using business reports and payroll tools• Monitor and adjust schedules to maximize employee productivity, obtain payroll goals and cover key hours/peak days• Hold team accountable to knowing and executing all store processes• Understand business and competitive landscapes, brands and key business

• Provided store management and scheduling• Opened and closed the store at end of opened and closed the store according to company standards• Handled customer inquiries and complaints• Achieved sales goals• Responsible for budget management• Monitored and ordered supplies• Regularly supervised a crew of 20+• Trained, developed, and managed store employees in all aspects of beauty maintenance including haircare, skincare and makeup• Developed a productive team environment• Completed performance reviews• Processed employees time cards

• Enforced company policies and procedures• Handled all associate scheduling• Rearranged and detailed store merchandise according to company standards• Managed daily reports of transactions• Handled and submitted incoming sales calls• Acted as customer service representative• Managed nightly sales totals• Managed opening and closing store• Managed store operations• Supervised associates