Shanon Robertson Email & Phone Number

Woodbridge, VA, US

Manassas, Virginia, United States

Alexandria, VA

• Study design briefs and determine requirements.
• Schedule projects and define budget constraints.
• Conceptualize visuals based on requirements.
• Prepare rough drafts and present ideas.
• Develop illustrations, logos and other designs using software or by hand.
• Use the appropriate colors and layouts for each graphic.

Rockville, MD

• Planned and organized production schedules
• Assessed project and resource requirements
• Estimated, negotiated and agreed budgets and timescales with clients and managers
• Ensured that health and safety regulations are met
• Determined quality control standards
• Overseed production processes

Springfield, VA

• Designed web pages, brochures, logos, signs, books, magazine covers, annual reports, advertisements, and other communication materials.
• Created these materials by hand or by using technology, including computer software programs. Adobe's Creative Suite—including Photoshop, Illustrator, InDesign, and more—is the standard in the industry, and most.
• Met with clients to gain an understanding of what they want their proposed communications to look like. Create or incorporate illustrations, pictures, and designs to reflect the desired theme and tone of the.
• Selected type size and style to enhance the readability of text and image.
• Produced drafts for review by clients and make revisions based on the feedback received.
• Reviewed final productions for errors and ensure that final prints reflect client specifications.

Washington D.C. Metro Area

• Identify, diagnosed, and resolved Level II problems for users of the network, personal computer software and hardware.
• Provide one-on-one end-user problem resolution either in person or over the phone for user community.
• Delivers, tags, sets up, and assists in the configuration of end-user PC desktop hardware, software and peripherals.
• Diagnose and resolve end-user network or local printer problems, PC hardware problems and mainframe, e-mail, Internet, dial-in, and local-area network access problems.
• Coordinate timely repair of PC computer equipment covered by third-party vendor maintenance agreements.
• Perform minor desktop hardware repair for PC computer equipment and peripherals that are not covered by third-party vendor maintenance agreements.

Fairfax, VA

• Responded to incoming help requests from users via, phone, e-mail and ticket tracking system in a prompt and courteous manner
• Documented all information pertinent to help requests and their resolution
• Accurately recorded and tracked hardware assets for inventory management purposes
• Prioritized and scheduled help requests.
• Recorded, tracked, and documented the help desk request problem solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
• Accessed software updates, drivers, knowledge bases, and frequently asked questions resourced on the Internet to aid in problem resolution.