Shan P. Email & Phone Number

Java & Spring Boot: Proficient in building secure and scalable REST APIs, optimizing server-side performance, and implementing robust business logic using Spring Boot.React & Modern Front-End Development: Experienced in crafting responsive, dynamic UIs with React, leveraging hooks and component-based architecture for maintainable and modular code.Database Design & Optimization: Skilled in MySQL for designing efficient database schemas, optimizing queries, and managing large datasets to support high-demand applications.End-to-End Project Development: Involved in the entire project lifecycle from planning, development, testing, and deployment to production support, ensuring each stage aligns with business objectives.Team Collaboration & Agile Methodologies: Effective team player, experienced in Agile (Scrum) practices to enhance project transparency and foster collaboration within cross-functional teams.

Responsible for IT related troubleshooting and resolution of business IT issues Implementation, Maintaining, PABX, SSL & IPSec VPN, Windows Server OS & Application Installations, Outline Issues, Creation, Account Unlock, Password Management, Backup and Disaster Recovery, Liaising with vendors related Hardware & Software Issues LAN, WAN & Wi-Fi.

Colombo, Western Province, Sri Lanka

Assess the quality and accuracy of the GL posting, Reconciliations, documents monitored or evaluated including critical fatal errorsPerform additional monitoring for nesting associates, bottom performers and outliers Document quality scores, and specific observations, feedback, comments in the monitoring form.Provide feedback to the process Associates on evaluations done. Conduct process meetingProvide frequency based feedback or coaching on quality issues. Attend Calibration Calls Internal and External and ensure a minimum variance in assessment. Provide Reports agreed with Client or operations in a timely manner with accuracyEnsure zero disputes on calls monitored or documentsorcases QC'dAnalyse root cause of the errors and share trending's on various performance measures. Undertake quality improvement initiatives.Delivering Quality matrix as per agreed SLA for the teamMaintaining a positive and healthy communication with internal and external stakeholdersDesign or Update & departmental procedures and work instruction manuals Manage QA capacityResponsible to create and maintain Quantitative & Qualitative MIS for the teamPreparing Quality Forms and analysing data from evaluations to prepare floor Training NeedsDesigning action plans for the skillset to improve on the Customer Satisfaction indicesMentor QA's and prepare periodical performance review Adhere to ISO standards

Sri Lanka

Operations associates perform a diverse range of duties including assist the operations manager in daily management.Perform administrative tasks.Maintaining a schedule of operations.Cooperate with different departments.Communicate with clients.

Bachelor'S Degree, Computer Software Engineering

Education record

Completed a Business English

Engineering Technology, 3S Passes For A/L'S And A B Pass For English

Activities and Societies: Athletic, Hockey, Volleyball, Ellay and CricketComplete my Advance Level.

Education record

Activities and Societies: Athletic, Hockey, Cricket and EllayCompleted my Ordinary Level