Shanshan Wei Email & Phone Number

New York, NY, US

• Provide the Harry Winston experience to all Post Oak Retail Operation clients.
• Develop training and motivational programs serving as the Retail Luxury Jewelry & Watch Sales and Trainer. Travel throughout the U.S. to train new and existing sales reps to increase revenue growth.
• Meet and exceed sales targets by developing potential clients through walk-in traffic.
• Maintain and grow existing clients; maintain records of milestones and client’s tastes and goals for future purchases.
• Target new/specific jewelry/watch products to existing clientele and attend numerous events.
• Assist team in the sales process and utilize all forms of communication to generate sales.

New York, NY, US

Madison, NJ, US

• Represented Sellers and Buyers of Residential Homes in Houston, Texas.ACCOMPLISHMENTS:
• Ranked as a top sales producer, developing client relationships and negotiating contracts.

London, GB

• Executed proactive strategic outreach to position and realize future sales opportunities and exceed objectives.
• Guaranteed repeat business by cultivating and maintaining productive and harmonious client relationships.ACCOMPLISHMENTS:
• Recruited and assisted with start-up operations and building billionaire clients

London, England, GB

• Provided impeccable customer service, attitude, and knowledge of brand and product in sales of diamonds to high-net-worth individuals. Increased self and sales team performance to consistently exceed sales results.
• Executed proactive strategic outreach to position and realize future sales opportunities and exceed objectives. Guaranteed repeat business by cultivating and maintaining productive and harmonious client relationships.
• Ensured that client information was maintained in a thorough, accurate, and accessible manner. Recruited and helped start-up operations.ACCOMPLISHMENTS:
• Achieved and exceeded all monthly and quarterly sales goals by 20%.
• Maintained 100% excellence in customer service, providing prompt, attentive, courteous, and effective service to internal and external customers.

New York, New York, US

• Led, developed, and supported the sales team members of a store to meet and exceed sales plans and profitability targets.
• Built a climate of the Tiffany Experience and client development by maximizing the performance of motivated, innovative, enthusiastic, and engaged employees.
• Demonstrated dynamic, attentive, and inspiring leadership and mastery of relationship-building with internal and external clients. Mentored and coached sales team co-workers to set expectations for unsurpassed customer.
• Increased self and sales team performance to consistently exceed sales results.
• Drove consistent and superior sales and service delivery; increased and retained customer loyalty at a rate of 65%+.
• Executed proactive strategic outreach to position and realize future sales opportunities exceeding objectives.

• Collaborated with the China Office and international branches and worked under the supervision of the Chinese CEO, CFO, and the Houston-based International Branch Director of Sales and Operations.
• Handled master data to assign purchased goods and services.
• Provided exceptional communication skills in interfacing with international and local customers.
• Developed SWOT analysis, strategies, marketing, and business plans to expand operations.
• Hosted a booth at the Pipe and Tube Fair in Germany and the Houston OTC Oil Conference. ACCOMPLISHMENTS:
• Increased sales and operations accountability.

• Managed 30 to 40 passengers for tours throughout China, Hong Kong, and Tibet.
• Directed scheduling and supervised up to 6 tour guides per trip within the VikingACCOMPLISHMENTS:
• Closed passenger sales for local Chinese-made products such as Jade, Silk, Pearls, Gold Jewelry, Tailor Made Suits, Terracotta, Diamonds, Pottery, Bronze, and Paintings

• Promoted to take control of Ten (10) day tour guided groups to escort them around China to visit places like Xian (Terracotta Warriors), Shanghai, Suzhou, and many others.ACCOMPLISHMENTS:
• Exceptionally displayed excellent customer service skills in English and Chinese translation.

Bachelor’S Degree, English Literature

Real Estate