Shannon Shields Email & Phone Number

Pittsburgh, PA, US

Pittsburgh, PA, US

I'm responsible for the management and strategy of 32 UPMC social media accounts including Facebook, Twitter, Instagram, LinkedIn, and Pinterest, including paid social media campaigns on these channels. I also oversee social care and social listening for all of UPMC's corporate/clinical social media profiles.I manage UPMC's consumer-facing digital brand.

Pittsburgh, PA, US

As part of UPMC's Digital Marketing Team, I'm responsible for driving UPMC's overall social media strategy, as well as content creation and development to support that strategy. Additional responsibilities include overseeing day-to-day community management and social listening for UPMC's corporate social media accounts including Twitter, Facebook.

This position is a transition from a volunteer position that I held for 3 years, during which time I launched the SCRR Facebook and Instagram channels, and managed them in addition to the existing Twitter channel. I continue to manage all social media operations for the 3 channels. This includes maintaining a monthly content calendar, which is.

Pittsburgh, Pennsylvania, US

As a project manager on the Health Care Reform Public Exchange program, working with government mandates taught me patience and prioritization, and that priorities can change at any time. Through the projects on this program I learned to expect the unexpected, and to work with a significant amount of unknowns.Outside of my project management role, I was a.

Waldorf, DE

Looking for a different kind of project management role at Ariba, I moved in to the role of Release Readiness manager, with the responsibility of ensuring that our global Commercial organization was prepared for each new software release. This included working with the Education and Product Management teams to develop training plans and schedule training.

Waldorf, DE

After working in Customer Support for roughly 4 years, project management on the On Demand Deployment team was a logical next step. My background in customer support, as well as deep product knowledge gained in my previous role, prepared me well for the requirement of being a functional expert in Ariba Sourcing Professional, Ariba Contract Management Basic.

Waldorf, DE

After spending some time as a Customer Support Assistant, and then Customer Support Associate on the Ariba Helpdesk, I was promoted to Customer Support Specialist in February 2006. My responsibilities included researching and resolving escalated cases from Tier 1 team and working directly with customer/product management on high priority issues.

Waldorf, DE

Waldorf, DE

Master Of Arts (M.A.), Communication Technology

Bachelor Of Arts, French Language And Literature