Shanmugha Sundaram Email & Phone Number

Highly personable Customer Service Professional with 25+ years of experience in Office Automation Customer support Management, Consumer Electronics and Home appliances After sales Management, Handling After Sales Service Teams, Training, Team building, Technical support, Project Management and Dealer Management…• Managed and Trained After Sales Service teams (Direct and Dealer networks).• Track record of assisting design and implementation of service support strategies that improve customer-satisfaction ratings and service revenue.• Successfully headed Customer service functions with India,Oman & Qatar• Service operation management of o Office Automation products with XEROX, CANON &KYOCERA MITAo Consumer Electronics exposure with SONY & SUPRAo HVAC , Consumer Electronics & Home Appliance with LGo Harman, JBL, Hikoki brand productso IT with ASUS & VAIO o DMS, Digitization( OCR/ICR), Print project Management• Talent for identifying customer needs and presenting appropriate support and solutions.• Demonstrated ability to gain customer trust and provide exceptional service support, leading to increased repeat and referral business. • Self motivated team player and team leader.• Expertise in resolving escalated customer service issues.• Secured numerous company achievement awards for delivering exceptional customer service.• Outstanding Academic Track records• Exposed to MS office and proficiency with MS Excel for Data compilation & reporting.• Motivate team members to achieve individual and Organizational KPI.

Listed skills include Customer Satisfaction, Service Delivery, Team Management, Management, and 32 others.