As the Head of Human Resources, I manage all people-related functions for a rapidly growing fintech company with 75 employees, building the HR infrastructure and people programs, including all processes and vendor management. Lead the people team members.Provide strategic guidance to the executive team on workforce planning, organizational development, and talent acquisition with ownership of attracting, hiring, and onboarding high-caliber talent.Nurture and retain key employees… Show more As the Head of Human Resources, I manage all people-related functions for a rapidly growing fintech company with 75 employees, building the HR infrastructure and people programs, including all processes and vendor management. Lead the people team members.Provide strategic guidance to the executive team on workforce planning, organizational development, and talent acquisition with ownership of attracting, hiring, and onboarding high-caliber talent.Nurture and retain key employees by developing and implementing effective people experience programs, cultivating a positive and inclusive workplace culture that aligns with the company’s values.Develop and oversee performance management systems, including goal setting, feedback, and performance reviews. Design and implement professional development programs to enhance employee skills and capabilities. Mitigate legal risk, ensuring all HR practices adhere to ethical standards and act as a point of contact for employee relations issues, emphasizing fair and consistent resolutions.Lead the development of and administration of competitive and equitable compensation and benefits programs, monitoring market trends to ensure all offerings remain competitive.Implement communication strategies to keep employees informed about organizational changes and initiatives.Leverage HR metrics and analytics to assess the effectiveness of people programs and adjust accordingly. Generate comprehensive reports with key HR performance indicators to drive informed decisions across the executive team. Show less

Consult with businesses ranging from 5 - 150 employees by directly partnering with business owners, CEOs, and COOs, providing strategic HR guidance related to human capital management practices in support of their organization’s vision and mission.Lead a team of 2 consultants to maintain day-to-day operations and client projects, ensuring confidential recordkeeping, strategic planning of funds, and overall infrastructure of the firm.Evaluate and develop policies, procedures, and… Show more Consult with businesses ranging from 5 - 150 employees by directly partnering with business owners, CEOs, and COOs, providing strategic HR guidance related to human capital management practices in support of their organization’s vision and mission.Lead a team of 2 consultants to maintain day-to-day operations and client projects, ensuring confidential recordkeeping, strategic planning of funds, and overall infrastructure of the firm.Evaluate and develop policies, procedures, and handbooks aligned with each organization’s goals and real-time practices.Create and facilitate individualized leadership development trainings, seminars, and strategic business programs.Execute periodic audits of HR activities to ensure compliance with federal, state, and local regulations.Market and build relationships to expand clientele and drive business revenue Show less

Fostered a global human-centered organization, partnering with executive leaders organization-wide to develop and execute meaningful people strategies and programs for 400 employees. Led a team of people experience partners.Spearheaded goal alignment and forged robust partnerships with business leaders and employees, prioritizing solutions for key business challenges.Established a scalable HR infrastructure, implementing equitable practices, guidelines, processes, and programs… Show more Fostered a global human-centered organization, partnering with executive leaders organization-wide to develop and execute meaningful people strategies and programs for 400 employees. Led a team of people experience partners.Spearheaded goal alignment and forged robust partnerships with business leaders and employees, prioritizing solutions for key business challenges.Established a scalable HR infrastructure, implementing equitable practices, guidelines, processes, and programs that facilitated growth.Strengthened leadership development across diverse proficiency levels by completing Co-active Professional Coach training. Designed and delivered training on HR initiatives, soft skills, and change management for employees and managers.Cultivated an environment fostering collaborative problem-solving, generating practical and emotionally intelligent solutions with business leaders and employees. Leveraged data and people analytics to inform decisions on HR products, tools, and programs, conducting pulse surveys and translating data into actionable plans.Drove the cross-functional development of people-centric programs, processes, and products, introducing 20+ impactful initiatives within 1 year to enhance the employee experience and organizational efficiency.Promoted understanding of company compensation philosophies and practices across all levels, collaborating with the compensation team to evaluate job matches, levels, and inquiries.Mitigated risks by implementing practical, structured programs and policies while steering the company through its first-ever reduction-in-force (RIF).Introduced a performance management process, conducting polls, and assembling a cross-functional team to facilitate implementation; earned a 67% employee satisfaction rate and 78% for managers.Served as liaison for employee resource groups (ERGs) and diversity, equity, and inclusion (DEI) committees, ensuring alignment with human-centered processes and compliance. Show less

Partnered with the C-suite on organizational changes and strategic planning for a population of 1,000 employees.Headed employee risk meetings, offering guidance on potential exposure to employee-related risks or litigation.Avoided costly penalties by creating a standard approach to employee relations concerns, analyzing ER data/metrics to identify themes, trends, and root causes, providing 1:1 management training, and revising the company handbook. Restructured and led a… Show more Partnered with the C-suite on organizational changes and strategic planning for a population of 1,000 employees.Headed employee risk meetings, offering guidance on potential exposure to employee-related risks or litigation.Avoided costly penalties by creating a standard approach to employee relations concerns, analyzing ER data/metrics to identify themes, trends, and root causes, providing 1:1 management training, and revising the company handbook. Restructured and led a dynamic 7-member human resources team, improving engagement and efficiency.Delivered continuous insights through matrices, addressing areas such as overtime and workforce reduction.Oversaw workers’ compensation and leave of absence (LOA) administration.Enhanced HR support and guidance in collaboration with external legal counsel.Directed reduction in force procedures and divestiture process across 65 sites. Show less

Provided HR partnership to 65+ sites in CA and MI, leading a team of 5 direct reports and offering day-to-day support to management on disciplinary actions, employee relations, and performance management.Played a key role in developing and deploying an integrated HR program aligned with organizational strategies.Implemented policies, procedures, and programs to ensure fair and equitable employment practices.Served as SME, partnering with leadership to resolve ER issues… Show more Provided HR partnership to 65+ sites in CA and MI, leading a team of 5 direct reports and offering day-to-day support to management on disciplinary actions, employee relations, and performance management.Played a key role in developing and deploying an integrated HR program aligned with organizational strategies.Implemented policies, procedures, and programs to ensure fair and equitable employment practices.Served as SME, partnering with leadership to resolve ER issues and providing thorough and objective investigations.Conducted proactive site visits for ER support. Oversaw benefits administration, including open enrollment, employee communications, change reports, billing, and ACA reporting.Project-managed employee handbook revisions, discipline process updates, and cultural initiatives.Developed an annual training program and facilitated educational sessions for all levels of the organization.Analyzed human capital data, identifying areas for improvement in recruitment, retention, and employee engagement.Participated in developing departmental goals, objectives, and systems. Led the performance review process for the entire organization, ensuring consistency and legal compliance; reviewed processes annually and adjusted accordingly. Show less

Executed comprehensive benefits administration, including change reporting, billing, open enrollment communications, and ACA reporting for 1,150 employees, resulting in the recovery of $5K+ in benefits premiums.Collaborated with executive leadership as an HR subject matter expert, addressing employee relations, performance management, and coaching matters.Managed employee relations inquiries, investigations, and corrective actions and conducted proactive site visits to support… Show more Executed comprehensive benefits administration, including change reporting, billing, open enrollment communications, and ACA reporting for 1,150 employees, resulting in the recovery of $5K+ in benefits premiums.Collaborated with executive leadership as an HR subject matter expert, addressing employee relations, performance management, and coaching matters.Managed employee relations inquiries, investigations, and corrective actions and conducted proactive site visits to support departments in navigating performance issues.Led talent acquisition initiatives for HR team vacancies, processed employee change requests, and facilitated exit interviews to provide trend data for continuous improvement recommendations.Saved the organization thousands of dollars in printing material and library by implementing cost-effective e-filing.Organized and conducted training sessions on various topics, including soft skills and timekeeping.Facilitated the implementation of a new HRIS platform, managing data migration and user training. Show less

Shanta’s Maid Service was comprised of 10 contractors. As the sole owner, I had oversight of various facets, including sales, marketing, recruiting, payroll, training, policies, and procedures. In this role, I conducted extensive business research, analyze data, and formulated annual budgets. My responsibilities extended to managing production, pricing strategies, securing new accounts, and ensuring efficient record-keeping. I was focused on strategic fund planning for expansion, handling the… Show more Shanta’s Maid Service was comprised of 10 contractors. As the sole owner, I had oversight of various facets, including sales, marketing, recruiting, payroll, training, policies, and procedures. In this role, I conducted extensive business research, analyze data, and formulated annual budgets. My responsibilities extended to managing production, pricing strategies, securing new accounts, and ensuring efficient record-keeping. I was focused on strategic fund planning for expansion, handling the operations, organizational adjustments, and collaborations with vendors. Additionally, I spearheaded social media campaigns for heightened engagement and increased website traffic. Furthermore, my duties encompassed the training of new team members, contracts, and manual creation. Lastly, I diligently planned and scheduled work assignments and cultivated strong customer relationships through various communication channels. While providing ongoing feedback to foster a cohesive, ethical, and positive work environment. Show less

With a workforce of 1,100 employees, I was responsible for overseeing several aspects of the Human Resources department. This included the preparation, maintenance, and monitoring of personnel databases and systems, encompassing security clearance, employee evaluations, benefits, and the electronic filing system. The role involved processing various personnel and payroll changes. Additionally, I played a key role in coordinating performance appraisal notifications, processing completed… Show more With a workforce of 1,100 employees, I was responsible for overseeing several aspects of the Human Resources department. This included the preparation, maintenance, and monitoring of personnel databases and systems, encompassing security clearance, employee evaluations, benefits, and the electronic filing system. The role involved processing various personnel and payroll changes. Additionally, I played a key role in coordinating performance appraisal notifications, processing completed appraisals, and maintaining salary increase reports. In the realm of recruitment, I assisted in communication with applicants and organized appointments for selected candidates. Show less

In this role of overseeing the day-to-day operations of the admission process for the School of Social Work, I provided essential support in shaping the strategic direction of admissions and played a pivotal role in admitting students. Serving as the primary point of contact for current and prospective students, I offered guidance on academic matters, ranging from admissions to post-graduation. Additionally, I organized department events, including new student orientation and information… Show more In this role of overseeing the day-to-day operations of the admission process for the School of Social Work, I provided essential support in shaping the strategic direction of admissions and played a pivotal role in admitting students. Serving as the primary point of contact for current and prospective students, I offered guidance on academic matters, ranging from admissions to post-graduation. Additionally, I organized department events, including new student orientation and information sessions. Ensuring accurate reporting, I diligently updated the data system and tracked all student applications. Furthermore, I supervised student assistants, including the distance education administrative assistant, and developed an admissions procedure manual. Show less

In a company of 300 employees, I played a crucial role in supporting the Human Resources department by handling paperwork processing and employee changes in ADP. My responsibilities extended to full-cycle recruitment for all levels and classifications, utilizing platforms such as; Monster, Career Builder, and Hot Jobs. My contributions extended beyond administrative tasks, as I played a role in creating an HR Generalist procedure manual and assisting in the coordination of company events.