Shanta Dickerson Email & Phone Number

Kansas City, Missouri Area

I direct the daily operations of the Friends of Johnson County Library and serve at the pleasure of our Board of Directors. I lead 2.5 FTE who manage hundreds - seriously, hundreds - of volunteers who serve in our book sorting and sales programs. In 2023, my attention is toward the core of our mission: community, connection, and advocacy for our excellent.

Processed registration forms and payments for District programs and events. Assisted program participants over the phone and in person with registration process. Responsible for daily balancing of posted payments and bank deposit. Assisted receptionist with answering phone, filing and various office duties as needed. Gained experience using Access and.

Transported dogs to/from daycare and monitored during play. Learned basic dog grooming; gave baths and administered medications. Traveled to customer homes for dog walking and house sitting. Provided overnight care and security. Assisted with company’s accounting process; gained knowledge of QuickBooks.

Initially hired through Staffmark for customer service and inbound sales calls. Selected for retention due to excellent monitor scoring and productivity. Processed orders and resolved customer issues for a medical client. Also functioned as backup accounting auditor, data entry for promotional product orders and provided assistance to call center lead with.

Receipt, sorting and placement of product shipments; visual merchandising and weekly signage changes. Covered customer experience shifts, serving as cashier, floor coverage and fitting room assistant. Trained new part-time employees.

General office support - sent mass mailings, assembled presentation folders, prepared shipments, project research, word processing and data compilation. Introduced to Lotus Notes; gained greater knowledge of Excel.

Hired as receptionist and accounts payable partner Jan-March 2001. Operated 18-line phone system, greeted customers, coded and processed invoices for payment, learned AS400 computer system and prepared incoming payments for processing. Promoted to accounts receivable partner in March. Contacted customers, set up payment plans, processed account credit and.

Bachelor'S Degree, English Language And Literature/Letters

Activities and Societies: Phi Kappa PhiMinor: Public Administration

English Language And Literature/Letters

Activities and Societies: English Honors ProgramMinor: Anthropology