Practice Head
CurrentManaged projects deployed on various IVR platforms such as Avaya, Aumtec, eIVR, Altitude, Intervoice, Asterisk, Perifonics & Cisco platform.Involved in presales activities which involves analyzing requirement, arriving at effort estimates, proposing solution to the client, etc.Project management which involved in implementation of solution from designs, contributes to user requirements documents, converts client inputs to call-flows, UI design, execute the Functional Requirements Specifications (FRS), software designs & documentation, conduct unit level testing, performance measurement & corrections.Involved in support activities for all implemented projects.Installation on AEP, ASR & TTS Engine like Nuance & Lumenvox and configure with Avaya & eIVR IVR platform.