Shantala Gowda

Shantala Gowda Email and Phone Number

Practice Head at Computer Instrument Inc @
Shantala Gowda's Location
Bengaluru, Karnataka, India, India
Shantala Gowda's Contact Details

Shantala Gowda personal email

About Shantala Gowda

About 26+ years of work experience which includes 6 years of US experience... 19+ years of experience in area of Telecom, Call Center Automation. Experienced managing projects on various IVR platforms like Avaya, Cisco, Altitude, eIVR, Intervoice, Asterisk & Perifonics 6 years of experience on customization & implementation on ERP packages running on Progress RDBMS (Symix & MFG*PRO, VPAS & Dispatch-I). 1+ year of experience in teaching.

Shantala Gowda's Current Company Details
Computer Instrument Inc

Computer Instrument Inc

Practice Head at Computer Instrument Inc
Shantala Gowda Work Experience Details
  • Computer Instrument Inc
    Practice Head
    Computer Instrument Inc Nov 2013 - Present
    Bangalore
    Managed projects deployed on various IVR platforms such as Avaya, Aumtec, eIVR, Altitude, Intervoice, Asterisk, Perifonics & Cisco platform.Involved in presales activities which involves analyzing requirement, arriving at effort estimates, proposing solution to the client, etc.Project management which involved in implementation of solution from designs, contributes to user requirements documents, converts client inputs to call-flows, UI design, execute the Functional Requirements Specifications (FRS), software designs & documentation, conduct unit level testing, performance measurement & corrections.Involved in support activities for all implemented projects.Installation on AEP, ASR & TTS Engine like Nuance & Lumenvox and configure with Avaya & eIVR IVR platform.
  • Yantra Software Pvt Ltd
    Practice Head
    Yantra Software Pvt Ltd Apr 2009 - Nov 2013
    Bangalore
    Managed projects deployed on various IVR platforms such as Avaya, Altitude, eIVR & Intervoice.Involved in presales activities which involves analyzing requirement, arriving at effort estimates, proposing solution to the client, etc.Project management which involved in implementation of solution from design, contribute to user requirements document, convert client inputs to call-flows, UI design, execute the Functional Requirement Specification (FRS), software design & documentation, conduct unit level testing, performance measurement & corrections.Involved in support activities for all implemented projects.
    View
  • Bhrigus Software Pvt Ltd
    Project Manager
    Bhrigus Software Pvt Ltd Mar 2003 - Apr 2009
    Nj, Usa & Bangalore
    Managed projects deployed on various IVR platforms such as Avaya, Altitude, eIVR & Intervoice.Involved in presales activities which involves analyzing requirement, arriving at effort estimates, proposing solution to the client, etc.Project management which involved in implementation of solution from design, contribute to user requirements document, call-flow build, UI design, execute the Functional Requirement Specification (FRS), software design & documentation.
  • Ecomserver Inc
    Project Lead
    Ecomserver Inc Jun 2000 - Feb 2003
    Monmouth Junction, Nj, Usa
  • Prudential, Ncr & Astea International
    Programmer Analyst
    Prudential, Ncr & Astea International Jun 1998 - May 2000
    Astea (Horsham, Pa), Ncr (Dayton, Oh), Prudential (Edison, Nj) Usa
  • Linc Software
    Senior Systems Executive
    Linc Software Feb 1998 - May 1998
    Bangalore
  • Blue Chip
    System Analyst
    Blue Chip Aug 1995 - Jan 1998
    Bangalore
  • Goldstroke Computers
    Lecturer
    Goldstroke Computers Feb 1995 - Jul 1995
    Bangalore
  • Aptech Computer Education
    Faculty
    Aptech Computer Education Oct 1993 - Nov 1994
    Davangere

Shantala Gowda Skills

Ivr Pre Sales Requirements Analysis Cti Solution Architecture Telecommunications Software Project Management Avaya Vendor Management Sdlc Voip Team Management Testing Unified Communications Integration Call Centers Business Analysis Management Contact Centers Service Delivery Project Management Microsoft Sql Server Requirements Gathering Business Intelligence Cloud Computing Sip Vxml Software Documentation Software Development Agile Methodologies Avaya Technologies Call Center Professional Services Resource Management Speech Recognition Enterprise Software Managed Services Unix Pmp It Strategy Web Services Enterprise Architecture

Shantala Gowda Education Details

  • Bapuji Institute Of Engineering & Technology
    Bapuji Institute Of Engineering & Technology
    First Class With Distinction

Frequently Asked Questions about Shantala Gowda

What company does Shantala Gowda work for?

Shantala Gowda works for Computer Instrument Inc

What is Shantala Gowda's role at the current company?

Shantala Gowda's current role is Practice Head at Computer Instrument Inc.

What is Shantala Gowda's email address?

Shantala Gowda's email address is sh****@****hoo.com

What schools did Shantala Gowda attend?

Shantala Gowda attended Bapuji Institute Of Engineering & Technology.

What skills is Shantala Gowda known for?

Shantala Gowda has skills like Ivr, Pre Sales, Requirements Analysis, Cti, Solution Architecture, Telecommunications, Software Project Management, Avaya, Vendor Management, Sdlc, Voip, Team Management.

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