Shantanu Haldar Email and Phone Number

Team lead in Order Management.Having an experience of over 9 years in Supply chain Management, Order Management.Certified SPSM level 1 .Managing audit of the sales orders and communicating delivery details to the customerMaintain orders quality and KPI’s.Drive process improvement and maintain standardizationMailbox management for all the sub processes and allocation of work to the resourcesDeveloped continuous improvement strategy (to include work plan, metrics, desired outcomes) and streamlined working SOPs.Processing Order ManagementCollaborate with different teamsManage all incoming orders request, update the SOP, exceptions tracker and customer’s contracts as per daily update.Maintain productivity and quality tracks and have frequent meeting with seniors to keep them posted about the status.

Senior Associate having an experience of 2 years in Risk Management Project and identify to Risk activities for the client . Shantanu has an experience in Salesforce tool which is used for creating AFS , Account Creation, Opportunity creation and updating Partners in opportunities and closing the Opporunities etc.• Processing all the Tickets received in Airtax and Zen desk Platform related to (ABN).• Coordination with the other PwC network firm in terms of resolving their queries in terms of processing Adhoc work. • Goods and Services Tax & Business Activity Statement Lodgments also done for Customers.• Coordinate with business stakeholders and other teams to identify and resolve problems.• We also create the Engagement, Job code and Time transfer for AU Territory team. • We only focus on Risk Management Process where we used to check the Risk for those entities. • There are different parameters through which we measure the Risk and give proper safeguards to overcome.• Sales force tool used for creating the Engagement, Job and Risk Management basis of that we create AFS, EL, SOW.• Engagement creation, Job Creation, Opportunity creation, AFS, Engagement letter, Statement of drafting.• We used to draft AFS and as per the Approval Status and we need to move the Stages from draft to close. • Helping with some adhoc work for consulting and assurance project.• Ensure Team is meeting utilization Hours on a daily basis and work diligently.• Ensure to have a backup plan for all the processes and sub processes.• Ensure proper work allocation and training provided to the team based on the skill set • Managing effectively the Performance of projects by keeping a track of Issues on a weekly basis.• Weekly and Month Report to be sent along with the Issue Reported each month. • Providing support to team members & managing expectations.

Working in Genpact makes you feel better interms of learning . There is no end of learning. Everyone is very supportive.Responsibilities:Work Profile: Order Management:• Enter and process all Customers Orders via EDI, Fax, and Email, maintain 100% Accuracy.• Set up Document Request for all New Customers in Oracle - Ship to, Bill To, Sold to etc.• Monitor and check all order status and resolve the issues related to Billing.• Monitor and process all orders and ensure compliance to all SOX reporting requirements• I need to prioritize on entering orders and acknowledging the customer within TAT.• Manage all communication with sales, pricing and billing team for End to End process.• I need to follow the exceptions for each one of supplier and process the orders accordingly.• Perform trouble shoot on all sales orders and assists various activities to run smoothly.• Provide an Interface with the Sales Team and Finance team to manage all process renewals.• Monitor all orders processed and evaluate the orders as per there approval required. • Manage all incoming orders request and follow the order entry metrics to meet SLA. • I need to update the SOP, Exceptions Tracker and Customers Contracts.• Maintain Day to Day inventory stock check happens to ensure the timely order execution. • Responsible for good performance of the team and timely processing of orders with Accuracy. • Discuss the Monthly metrics on a Call and share the improvement ideas to run smoothly.• Monthly Tracker of our team productivity and Accuracy log to be published with the Client.• Taking an Ownership of handling the issues with escalation emails related to the process. • Cultivate and maintain positive relationships with customer.• Ability to think strategically and act on a tactical role. Capable of taking decision.

We used to process the customer orders like Electronics, Media and Books . Need to co ordinate with the Vendor. Data validation , Manpower Management. Stock report shared with the suppliers. Month end stock report need to be send to the suppliers. Update the Marketing Strategies with our suppliers. I am looking after these categories.Staff Management and Material Handling is also a part of our Work Profile: Handling Categories: (Media, Mobile and Accessories, Books and Electronics). • Supervising the respective categories as Mobile and Accessories, Books, Media & Electronics. • Maintained the inventory stage at warehouse for necessity at each specified times.• Ensured that the enough inventory existing in a warehouse that is issued for next section.• Proper understanding with supplier regarding quality, pricing and timely delivering the goods.Communicating with the vendor for Stock report, Inventory report and any Upcoming offers. • Man power handling management and time management. (8 to 10 team members.)• Work closely with Sales / BD Team, Quality and Management team of procurement.• Purchase Order raising in ERP system for every supplier and communicating through mails. • Monitoring the retailer in stock goods, tracking the orders and improving procurement processes which help faster procurement. • Procurement Report, MIS Report, Inventory Stock Report, Team Productivity Report to be • Send daily, weekly and Monthly basis.• Material handling of different products and handover process to Ware house. • Inventory availability and sourcing of the goods from the vendors.• Scheduling a monthly meeting with the retailers, just to understand the issues.• Planning for timely execution of JIT orders and controlling wrong and return shipment.• Motivating, organizing, encouraging teamwork within the workforce to ensure set target are met.

Worked there for more than 8 months as a Store in charge.