Managed the end-to-end refunds process, ensuring timely and accurate processing of customer refunds in compliance with company policies and procedures.Prepared and analyzed refunds reports for management review, providing insights on trends and variances and recommending areas for improvement.Oversaw the end-to-end accounts receivable process, including customer billing, payment processing, and collections management.Managed a portfolio of customer accounts, ensuring timely and accurate billing and resolving any billing discrepancies or disputes in a timely manner.Conducted regular reviews of the accounts receivable aging report, identifying and following up on delinquent accounts to ensure prompt payment.Prepared and analyzed monthly accounts receivable reports for management review, providing insights on trends and variances and recommending areas for improvement.

Managed a high-volume inbound customer service center, ensuring timely and professional resolution of customer inquiries and issues.Worked cross-functionally with sales, operations, and marketing teams to identify customer needs and provide solutions to enhance the overall customer experience.Resolved escalated customer complaints and issues, ensuring prompt and satisfactory resolution and retention of customer relationships.