Shantanu Shinde Email & Phone Number

Pimpri-Chinchwad, MH, IN

Pune, Maharashtra, India

• Analysed and resolved around 50+ incoming tickets raised via the Service Desk, adhering to SLAs and KPIs.
• Formulated 2 SOPs - RACI matrix and incoming ticket workflow in Confluence.
• Escalated complex tickets in L2 scope within 48 hrs after in-depth analysis and followed up for ticket closures.
• Conducted end-to-end testing of Synerglass software for 10+ clients, handled EDI import, covering processes from offer creation to invoicing.
• Installed Synerglass software for 2 clients using FileZilla and SSMS to enable seamless implementation and testing.

Help design a recruiter friendly resume to candidates,create and enhance LinkedIn profile & draft cover letter.

Pune, Maharashtra, India

• Managed deduction activities for over 40 France-based customers, resolving disputes and processing debit notes via email, vendor portals, and phone communication.
• Escalated complex issues to Key Account Managers (KAM) to ensure prompt and effective resolutions.
• Oversaw the order release process 4 times daily, verifying compliance with SLAs and KPIs to drive client satisfaction.
• Conducted quality checks on released orders, identified discrepancies, and implemented corrective actions to uphold quality and reduce errors.
• Collaborated with 3 cross-functional teams (Germany, Italy and the UK) to streamline processes.

Pune, Maharashtra, India

• Led collection activities for 35 French clients, achieving overdue and disputed targets of € 2M while ensuring transparency through weekly account statements and client communications.
• Streamlined O2C cycle, including account reconciliations, dispute management, refunds, and compliance with 8 SLA buckets, consistently delivering top results.
• Trained and mentored 3 new international team members, organizing process onboarding, shadowing sessions, and knowledge-sharing initiatives to enhance team efficiency.

India

• Created a B2B database of Insurtech start-ups across the United States and Europe.
• Searched for professional emails of the key management & fixing undeliverable addresses.

India

Shouldered the responsibility to promote IAMUN online conferences among the peers as well as schools/universities and explaining how MUNs play an important role in learning different skills such as negotiations, diplomacy and leadership.

Chennai, Tamil Nadu, India

• Accounts Payable process of LTHE & L&T Turbine-
• Parked PO & Non-PO documents in SAP (MIRO), (FB60) as well as BPM & ITM softwares.
• Raised the queries in MS Outlook to the respective buyer of the invoice.
• Prepared time tracking reports in excel for quick query redressals

Pune Area, India

Associate in Assurance and Forensic Cell -Audit of domestic & international travel claims, medical, hotel & bus outliers, transfer settling & freight allowances, payment vouchers & vendor master system.

Pune Area, India

• Interned as an Accounts Assistant.
• Co-ordinated with Accounts Manager with the invoice filing, payment receipts & cheque clearance.
• Performed book-keeping activities & documented important legal notes.

Master Of Business Administration - Mba, International Business

Bachelor Of Commerce - Bcom, Banking And Financial Support Services

Education record