Shantanu Srivastava Email & Phone Number

Bengaluru, KA, IN

• Formulate strategy for effective IT Service Delivery meeting SLAs, and maintaining high-quality standards for clients and internal stakeholders.
• Accountable for driving revenue growth, ensuring profitability and healthy margins, and contributing to overall P&L performance.
• Drive Digital Transformation, Continuous Service Improvement, Innovation, and cost optimization to enhance operational efficiency.
• Lead end-to-end complex Digital Projects and Programs ensuring timely, budget-compliant, and high-quality outcomes.
• Supervise onsite and offshore project teams including Project Managers, App Leads, and Service Managers ensuring timely and quality delivery of programs and services within the defined timelines and SLAs.
• Focus on Continuous Service Improvement, automation, and app modernization resulting in cost reduction, process efficiency, and increased customer satisfaction.

Bengaluru, Karnataka, India

• Plan, lead, and execute IT programs from RFP/RFQ stages to project initiation, planning, execution and deployment.
• Work with the cross-functional teams and the assigned project managers to develop the scope, deliverables, required resources, work plan, budget, and timeline for new programs.
• Build project teams with the right skill set for quality execution and delivery of projects.
• Develop program controls for tracking the performance, deadlines, budget, and resourcing requirements with a focus on maximizing ROI.
• Supervise ITSM portfolio for Application Management Services (AMS) program for a German banking client through a team of over 230 engineers for over 200 applications.
• Optimize costs and fix revenue leakage (reduced leakages from EUR 21K to EUR 6K) through SLA adherence, process optimization, and automation.

Noida

• Led digital transformation initiatives developing effective technology solutions and products using agile practices solving business problems for mid to large scale projects
• Planned and executed projects and programs from inception to delivery through initiation, project planning, scoping, estimating, risk assessment, execution, testing and deployment
• Brainstormed requirements and coordinated creation of projects and programs, baselining program scope thereafter controlling time, budget and cost
• Creating detailed project plans including scope, schedule, risk, delivery roadmaps, and success criteria executing over 95% projects in time, budget and quality
• Managed Costs, Schedule and Scope ensuring in time and on budget delivery
• Developed Project Governance, managed stakeholders, and handled change and delivery management

Noida

• Accountable for revenues from renewal (Inside) sales of Technical Support for Oracle Licenses for the Asia Pacific region
• Led a team of Support Renewal Representatives (Account Managers) responsible for renewal of Annual Technical Support
• Forecasted revenues, mapped key accounts, allocated resources and set targets for each team-member and assessed and reported sales per territory, forecast, backlog, cancellations and produced monthly management reports

• Led a team of Associates responsible for processing underwriting decisions
• Improved customer satisfaction scores through regular relationship calls
• Engaged in process optimization through various measures

• Redesigned the training structure for the newly hired and incorporated time-bound tollgates. This reduced the on-boarding time for new employees.

• Processed underwriting decisions with strict adherence to defined SOPs
• Won several rewards and recognition for the best performer in the team

Bachelor'S Degree, Mathematics

Six Sigma Green Belt, Six Sigma

Gniit, Computer Systems Management

Master Of Business Administration - Mba, Information Technology