• Managing and training a team of of 2 Department Managers, 2 Team Leads and 20 Sales Associates.• Leading the operations for the store in loss prevention, marketing, visual merchandising, maintenance, administration, training and achieving sales targets for the store in 5 different categories - Technology, Office Supplies, Copy Print Centre, Easy Tech and Office Furniture.• Develop relationships in the local business community through in-store marketing, loyalty calling and canvassing.• Ensure high customer service standards by getting customer feedback, mystery calling and regular training of associates through role plays.• Oversee and ensure adherence of SOP’s in the daily operations of the store.

• Deliver on top line and bottom line targets through efficient management of operations, stock management and sales.• Assess potential of markets through research and market visit for business expansion opportunities.• Set and implement operational goals, performance objectives and procedures.• Manage and maintain the quality of operations by evaluating current policies, procedures and search avenues for improvement thereby ensuring client satisfaction.• Motivate and supervise the sales team and ensure achievement of sales targets, improve individual effectiveness and overall performance. • Identify key performers and ensure they develop successfully within the organization.• Ensure legal / statutory compliance.• Plan and undertake marketing initiatives like organizing health check up camps, special promotions and events to increase market penetration.• Develop and implement strategic plans to increase sales and expand the micro-franchise and customer base.• Analyse sales and performance data to better manage micro franchises.• Develop and monitor the supply chain of products to all the vendors.

• Manage and motivate a diverse multicultural sales team and strategically plan all aspects of daily operations including but not restricted to talent deployment, merchandising and advertising to achieve monthly sales goals.• Coach and develop the sales team on new and existing range products and sales techniques to expertly identify products and services to meet client needs.• Successfully train sales team on procedures and technical know-how leading to all-round increase in profitability, efficiency and individual target attainment. • Build strong relationships with both clients and colleagues from myriad cultures to foster a positive and productive environment. • Utilize superior communication skills to motivate staff and develop effective and mutually profitable working relationships with colleagues, clients and executives. • Enforce effective merchandising and loss control strategies to reduce shrinkage and increase impulse buying.• Developed and implemented an efficient process of reducing the turnaround time on repairs, improving customer satisfaction.

• Aggressively grow revenues through active cross-selling of firm’s entire product line, consistently exceeding goals.• Responsible for quick and efficient resolution of customer service issues, maintaining client loyalty. • Actively gather information to keep self and team members current on product knowledge.• Attained ‘preferred’ status among sales colleagues for everything related to procedures, products and providing guidance on product set-up.• Initiate new marketing ideas by canvassing competition and collaborating with the marketing team.

• Exceeded sales targets through comprehensive product knowledge and excellent sales skills.• Increased revenues by actively selling intangible products and services. • Responsible for monitoring and adjusting product merchandising to meet firm’s high standards.• Developed strong relationships with colleagues and managers in order to develop an efficient and effective work atmosphere.