Shantanu G. Email & Phone Number

Mumbai, Mh, In

Mumbai, Maharashtra, India

Design Business Processes using advanced understanding of the processes, internal control risk management, IT controls, and related standards.Identify Process Improvements opportunities through study of critical business and information technology risks.Assist project initiatives, including identifying and analyzing preliminary business needs, business processes.Carry out regular branch visits to address location level issues and verify adherence of various processes at Branch level.Engaged with key leaders and collaborate with project teams ensuring timely decisions are implemented.Identify the risk / gap in the process and deploy system controls to mitigate further operational risk. Devise Process Audit guidelines for risk teams & ensure regular process audits are conducted.Understand the user requirement / suggestion for system improvement and accordingly raise concept note with detailed system requirement for A) Development of new system /application/ in-house utilities. B) System enhancement in existing system /application/ utilities.Assess existing processes with an objective to mitigate operational risk leakage.Review observations highlighted in Internal Audit report & scope for improvement / systems in place to avoid recurrence.Review of requirement document / Functional Specification document and sharing of feedback for sign off.

Pune, Maharashtra, India

Oversee day to day functioning of the Centralized Processing Unit (CPU), Central Clearing Unit and Loan Processing operations. Ensure agreed SLA's are met be by the respective department and branches Operations through Hub and Spoke Model.Consistently review delivery process with a view to reduce turnaround times and achieve efficiency and cost benefits.Preparing, Updating SOP, Process follow to ensure the Standard of Loan processing is maintained across all location of Loan Processing. To continuously facilitate process improvement in all areas with a focus on strategy execution, competitive improvement and innovation such that it ensures a standardised output and a seamless process for Branch Operations as well as centralised Operation for Loan disbursement.Leading a centralised and hub location to roll out new process and Process improvement which will ensure uniform processes are designed.Ensure that all transactions processed are in compliance with regulatory and Company’s policies, producers and standards with prompt intervention to resolve problems/concern areas.

Pune Area, India

Major Roles in CDO includesIdentified process gaps in Banking Operations to improve TAT for Bank Mandate Registration and Re-design upstream Process in Transaction Banking.Find Solutions & new implementable processes to reduce TAT for product applicationsFew achievements includesSolution and Process design for the Scanned Mandate registration based Solution and independently carried out POC for the same solution for 5 Rural BFL branches. Developed a process for scan based mandate registration which enables to reduce the mandate registration tat from 21 days to 7 day leading to the origination to save INR 30 Million annuallyRedesigned end-to-end process for bank account validation by making IMPS activity as a mandatory in loan scouring process for small ticket loans. Embedded a IMPS based Bank account validation process at loan sourcing, the objective was to avoid Non operative/ functional bank account from customerMapped process for all loan products to identify upstream process for banking transaction. The Objective was to identify Non Value added process and implement new solution to the process.Changes and Implemented Semi automated process for swapping banking instrument

Kolhapur Area, India

Evaluating, developing and implementing cash management systems to optimize efficiency. Operated as the lead point of contact for matters specific to customers and responsible for handling enquiries and resolving customer complaints. Responsible for setting customer service targets as well as planning areas for development. Commuted and coordinated with internal (business/accounts team) and external stakeholders (TCS) for smooth functioning of branch operationsKey Results Area: Improved efficiency by gradually reducing Turnaround time for customer from 7 minutes to 4 minutes per customer.  Cross selling the lending and insurance products to the walking customers, contributing to growth of business. Credit Risk: Analysing the lead and determining the risk of the customer by reviewing the track history using SFDC portal and other financial parameters.

Mumbai Area, India

Responsible for Sales and Business Development (EXPORT) for exhibition cargo pertaining to western region India.Key Result Areas: ● Project Management: Reviewing the project status reports during each operational phase; preparing weekly project status reports for the management; analysing the basic requirements of the project and reviewed all the project proposals as well as mapping requirements of manpower/materials resources● Business Development: Key result areas spanned management of business profitability through business development, operations and strategy planning for the exhibition shipment belonging to the West Region of India; establishing clear sales channels and guiding the marketing and sales executives in the attainment of the marketing and sales objectives● Operations Management: Ensured the smooth execution of policies for exhibition shipment with on focus on continues operational improvement; interfaced with Air Export & Import, Sea Export & Import, Custom clearance and Transportation Department for seamless processing of commercial and operation level activities; analyzing results of operations to discover more efficient ways to utilize resources; ensuring the collection of pending dues in accordance with the outlined prioritiesSignificant Highlights ☛ Served as an integral part of team accountable for managing commercial and logistics activities for German Diplomatic Shipment for Indo German Mela for Mumbai Region☛ Oversaw a team of 15 members FORD CAR road show event in Mumbai ☛ Enhanced business profitability by recovering long outstanding bad debts from the customers and attaining various exhibition contracts from organizers☛ Successfully managed project and secured the ITPO Tender for Partial World Exhibition

Mumbai Area, India

Joined Hamburg Sud as Executive – Customer Service & Sales Coordinator (Export) and got promoted as Executive – Sales (Export)Key Result Areas included:● Driving sales strategies for attainment of periodical targets to optimize revenue from primary as well as secondary markets● Mapping territory & market segmentation to identify new customer groups to market various products & increase market share● Handled critical break bulk cargo and ODC cargo while contributing in operations for Break Bulk● Assigned the task of supervising Mundra port in terms of capacity monitoring● Tracked competitor moves on ocean freight, service level, transit time, routing and customer’s comfort level with various linesSignificant Highlights Assignment Wise:As Executive – Sales (Export)☛ Steered initiatives with major responsibilities of business development and outbound sales for trade between India, Europe and South America☛ Contributed in strategy planning, market analysis, commercial function, and budgeting for sales ☛ Judiciously utilized space allocation obtained by principals which paved a way in avoiding the liability i.e. payment of dead freight to vessel operator☛ Achieved weekly targets closed to 100 TEUs set by management☛ Assigned the responsibility to manage day to day allocation of vessel space and to ensure optimal utilisation of vessel capacity for Mundra portAs Executive – Customer Service & Sales Coordinator (Export)☛ Awarded with promotion for displaying excellence in work and professional commitment in the first six month of joining the organization☛ Independently managed high volume work load with an average of issuance 200 TEUs☛ Liaised with principals in forecasting, business potential, booking forecasting, revenue reports and correspondence with Principals, Load Ports and Destination☛ Worked in close coordination with Operations Department in finalizing the vessel planning☛ Contributed in planning of vessel for Nhava Sheva port and Mundra Port

Mumbai Area, India

Key Result Areas: ● Analysing trends in different industries to explore business opportunities followed by providing key findings to senior management ● Keeping tack on market trends and competitors moves as well as continuously monitoring the variances in business operations as against the implemented strategies i.e. target Vs performance, cost & profitability, etc. ● Analyzing and reviewing monthly and weekly report which needs to share with head office● Developed and analysed various Performance/Corporate level reports followed by summarising key findings, observations, progress, etc. in a simple format for easy understanding and speedy reaction● Maintained Ocean Freight Tariff, Long Sailing Schedules and Display Charts for Vessel Routings of various Trade LanesSignificant Highlights ☛ Participated in preparing Inland haulage rate sheet with Vice President Commercial☛ Served as a trainer for training office colleagues on internal software system

Master Of Business Administration (Mba), Business Administration And Management, General

Activities and Societies: Founder Member for HULT Start-up Club HULT International Business School is ranked 31st in The Economist Full.

Bachelor Of Commerce (Bcom)

Diploma In Import Export Management, Import Export Trade Documentation

Diploma in Import and Export

Diploma In Computer Science Engineering

Diploma in Computer Science Engineering