Recruitment Specialist, (Remote) Maryland February 2021- Present● Maintain and update database of open positions and candidate profiles ● Utilize recruitment websites to acquire and contact new candidates● Screen prospective candidates via phone to verify credentials and experience● Draft contingent offers and letters of intent prior to candidate submittal● Complete contract specific templates for candidate submittal● Guide new hires through onboarding process by collecting all necessary new hire documents● Train new hires on time keeping software● Average call per day: 40, average emails per week: 300● Track new positions current employees may be eligible for

Answer insurance-related questions from callersCounsel customer different levels of coverage, and how to best protect their assetsEngage the community and educate interested parties on products available for future planningTake initial loss reports and provide claim personnel contact informationPayment specialist- dealing with complex billing matters and bill related questions

• First contact for customers seeking payment support for purchased software• Determine level of assistance needed, and direct calls to the appropriate member of team • Initiate refunds for customers in accordance to strict refund guideline• Provide problem resolution and customer satisfaction which may include:• Answering questions regarding the purchase and/or how to download the software• Assisting a customer with ordering a backup CD or software• Assisting customers with general payment inquiries• Update internal database with critical information regarding problem resolution• Performance of other duties and projects as assigned by the Team Leaders

• All receptionist/secretarial duties including- switchboard, mailings, accounting, client billing, and supply ordering• Schedule and coordinate all meetings with clients and court dates• Maintain all client files with accurate billing, copies of all court documents, and client-attorney correspondence • Client recruitment/retention• Transcribe, edit, and create basic court documents• Advertisement/Marketing efforts including design of advert sign in Carver Arena in Civic Center, business cards, listings in local classifieds, on-air radio spots• Website management

• Communicate with district constituents and relay all concerns and inquiries to appropriate staff• Attend briefings and hearings on issues of the day and prepare written reports of material covered for legislative assistants• Facilitate meet and greets between constituents and Congressman• Work to maintain address records of constituents’ concerns in online database for reference purposes and timely replies

• Participated in a 9-week internship in a congressional office • Collaborated on a 60 page congressional report with recommendations for bettering the nation’s foster care system. Presented in a briefing format to representatives, staffers, and other child welfare professionals.

Managed research projects for Illinois Voice for Kids. A group in Chicago that is a branch of a Nationwide branch. Interviewed wards who were currently or would be shortly aging out of the foster care system. Surveyed participants on what kind of services, knowledge, and types of support they wish they had prior to turning 21. I also worked to bring awareness to the foster system, in hopes of banishing the stigma that surrounds wards of the state.

• Receptionist in office serving over 50 lawyers, on a 6-line switch board• Routed calls to appropriate staff based on needs of caller• Collected out-going mail daily, ensuring timely delivery to mail boxes and appropriate postage. • Assisted in special projects as requested