Shante' Johnson Email and Phone Number

With over ten years of experience in customer service, I am a reliable and efficient professional who can handle multiple projects and tasks with a positive attitude and attention to detail. I have a bachelor's degree in business administration and management, and I have completed two leadership training certificates from the National Society of Leadership and Success (NSLS).My core competencies include customer success, customer relationship management (CRM), service delivery, and manufacturing process improvement. I have demonstrated my skills and achievements in various roles, such as student contact specialist, lead application specialist, and office manager/insurance sales agent. In my most recent role at Academic Partnerships, I managed high volume calls, scheduled student appointments, resolved student admissions problems, and developed effective relationships with all call center departments. I am passionate about providing excellent customer service and creating value for the organization and the clients.