Shantel Macaraig Email & Phone Number

Toronto, Ontario, Canada

•Assisted in streamlining store operations by efficiently processing customer transactions and handling cash management duties, demonstrating attention to detail and accuracy.•Delivered high quality customer service by addressing inquiries, resolving concerns, and making product recommendations, fostering strong customer relationships.•Played a key role in maintaining a well organized and clean check out are, upholding healthy and safety standards, and contributing to a positive customer shopping experience.•Collaborated with team members to improve store performance, suggesting operational improvements, and participating in team discussions.•Assisted with inventory management by restocking products and monitoring stock levels, and ensuring products were restocked promptly to meet customer demand.•Communicated promotional offers effectively to customers, driving participation in sales events, and contributing to revenue growth.•Handled incoming calls, providing information, and redirecting inquiries to appropriate departments, ensuring effective customer communication.

Philippines

•Conducted financial planning, and gave financial advice with solutions that are suited for their financial needs like life insurance protection, health coverage, education, retirement, and non-life insurance that covered the client’s car, house, and property.•Managed to generate referrals from the bank, cross-selling of loans, savings, and checking accounts.•Trained in operational such as building rapport with the clients and sales management skills.•Followed bank security protocols and procedures to ensure the safety and customers and employees.

Philippines

•Handled and supervised the team through their performance goals, performance review, training, andproviding guidance.•Supervised the distribution of the unit's financial resources to facilitate team planning, monitoring, and the achievement of financial goals.

Philippines

•Promoted reciprocity by referring customers to the bank and building relationships with bank partners.•Informed and updated the branch on daily activities, branch performance, and status of referrals that led to the success of the target of the branch.•Detailed and well-structured records of client engagements, policies, and claims to facilitate accessibility and ensure regulatory compliance.

Postgraduate Degree, Global Business Management

Bachelor'S Degree, Tourism