Shantel Acker Email & Phone Number

United States

Automate manual verification of invoices via Python and UiPath to achieve greater accuracy in identification of billing issues and increase team productivity.Update existing billing processes during migration to new platforms, working with cross-functional teams to implement fixes to prevent revenue loss during migration period.Resolve Jira tickets for.

Developed Python scripts to reduce amount of manual invoice verification needed for team and improve billing process accuracy.Monitored test billing cycles and full billing cycles weekly, identifying and resolving billing errors and ensuring accuracy of invoices.Researched Jira tickets to resolve billing errors and explain aspects of the billing process to.

United States

Provided professional business-to-business customer service each day via phone, email, and chat, solving problems such as updating, designing, maintaining, and resolving technical issues with their websites through SaaS platforms. Used a ticketing system to submit support tickets to the development team as needed while acting as the bridge between the.

United States

Handled over 40 calls and emails daily while maintaining excellent customer service and consistently exceeding assigned average handle time and quality assurance goals. Remained professional and courteous while assisting and de-escalating hundreds of frustrated claimants every month. Effectively explained various types of issues to claimants while.