account management and problems solving

Front desk, medical Billing and coding

•Patrolled assigned areas to ensure protection of clients, visitors, property, and equipment.•Watches for irregularities, such as security breaches, facility and safety hazards, and emergency situations; contacts emergency responders, such as police, fire, and/or ambulance personnel as required.•Remains alert for the presence of unauthorized persons and/or security code violators; approaches suspicious person and/or notifies police as appropriate; may confront and detain violators, as required, until police arrive. Provides escorts, as necessary.•Patrols assigned area on foot, on bicycle, or in motor vehicle.•Prepares routine, standardized reports. •Examines doors, windows, and gates to ensure security; uses client keys to open and close buildings; monitors closed buildings for unauthorized persons and/or suspicious activities.•Informs and warns violators of rule infractions, such as loitering, smoking, or carrying forbidden articles. May provide specialized security in complex operational areas, requiring specific knowledge of the operating environment.• Performs periodic checks of emergency call boxes and/or streetlights to ensure proper functioning; reports all malfunctioning as required.

• Handle cash, credit, and check transactions with customers. • Issue change, receipts, refunds, and tickets. • Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change.• Make sales referrals, cross-sell products and introduce new ones. • Resolve customer complaints, guide them and provide relevant information. • Arrange items on store racks and shelves ensure accurate pricing, help shoppers locate merchandise, clean the store, and handle customer inquiries regarding the store goods and services.

•Welcomes visitors by greeting them, in person or on the telephone, answering or referring inquiries. •Work with Opera system which include making reservation, confirmation, billing, posting, batching, check in & out, arrival, group assign, and end of the night. • Maintains security by following procedures; monitoring logbook; issuing visitor badges, manufacturer's instructions for house phone and console operation. Load cart with supplies such as linens and move it to the required area. • Answer immediately to request from guests, as well as from other departments. Enter guest rooms by adhering to proper procedures and ensure they are vacant. • Replace used amenities in guest rooms. Provide clean linens and terry for dirty ones. Fold terry, make beds, and ensure bathrooms are clean. Perform check on all room appliances to ensure they are in good working condition. • Adhere to all safety, security, and company procedures and policies.•Provide immediate report of any safety hazards, injuries, maintenance problem, or accidents to the supervisor. Successfully complete training and certification programs in safety.