Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
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Information Technology System AnalystTallahassee Memorial Healthcare Nov 2024 - PresentTallahassee, Fl, Us -
Equipment TechnicianBrandt Information Services Oct 2022 - Aug 2024Tallahassee, Fl, UsResponded to end-user support requests and patiently walked individuals through basic troubleshooting tasks via Microsoft Teams.Created and maintained user accounts and client access through Active Directory, as well as utilizing AD to reset passwords and unlock user accounts.Assembled, tested, and maintained a minimum of 10 pieces of company equipment every week, such as PoS, printers, and scanners.Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible, by utilizing Kaseya and Teamviewer.Utilized imaging software to reimage over 200 devices to Windows 10, including PoS, laptops, and tablets.Maintained optimal accuracy of IT asset inventory, reducing discrepancies by 15%. -
Sales Floor AssociateJcpenney Oct 2021 - Jun 2022Plano, Texas, UsAchieved sales goals and service targets by cultivating and securing new customer relationships.Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.Applied security and loss prevention training toward recognizing risks and reducing store theft. -
Alumni TraineeMthree Jan 2021 - Apr 2021London, GbRevised, modularized and updated old code bases to modern development standards, reducing operating costs and improving functionality.Collaborated with project managers to select ambitious, but realistic coding milestones on pre-release software project development.Led version control efforts for organization, employing GitHub and other public and open source repositories. -
Information Technology SpecialistFlorida Agricultural And Mechanical University Oct 2019 - May 2020Tallahassee, Florida, UsCreated help desk tickets, troubleshot and resolved desktop issues, reducing downtime by 10%.Authorized a minimum of 50 work orders in relation to VoIP phone installation, network troubleshooting, and computer installation.Developed and tested new product offerings prior to assist development team in bug identification.Translated complex technical issues into digestible language for non-technical users.Reimaged, set up, and assisted in deploying over 100 Google Chromebooks for college students during the COVID-19 pandemic. -
Sales SpecialistMarketsource Inc. Apr 2019 - Jun 2019Alpharetta, Georgia, Us• DRIVING HP PRODUCT SALES AT ASSIGNED EVENTS THROUGH CUSTOMER INTERACTION• EDUCATING CUSTOMERS AND RETAIL ASSOCIATES ON HP PRODUCTS
Shantel Johnson Education Details
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Florida Agricultural And Mechanical UniversityComputer And Information Systems -
Tallahassee State CollegeComputer Science
Frequently Asked Questions about Shantel Johnson
What company does Shantel Johnson work for?
Shantel Johnson works for Tallahassee Memorial Healthcare
What is Shantel Johnson's role at the current company?
Shantel Johnson's current role is I.T. Analyst.
What schools did Shantel Johnson attend?
Shantel Johnson attended Florida Agricultural And Mechanical University, Tallahassee State College.
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