Handle a high volume up to 75+ customer interactions daily, giving detailed, personalized, and friendly service to ensure customer satisfaction, even to difficult customers.Answering calls by utilizing the company’s call management system and other software.Actively listen to customer while operating multiple software systems to schedule member appointments according to providers availability and geographical location.Maintained strong company service knowledge and problem-solving skills to better assist customers with concerns or questions.Desire to learn more that can be applied to the jobStrong work ethic leading to efficient and complete service.

Ensure all field phlebotomy and bio specimens are collected (according to established policies) accurately and on time.Carefully label tubes for transport and ship accordingly in a timely mannerResponsible for the delivery of the bio specimens in a timely manner.Disposes of biohazard containers as scheduled.Work independently and autonomously at assigned bio specimens draw locations.

Provide in- patient as well as outreach phlebotomy services.

Provided excellent customer service to patients and co- workers in my role as a temporary Phlebotomist and Medical Assistant to various departments within the MGH community as assigned. All duties assumed.

Scheduling patient appointments, radiology scans, specialized testing, etc. Obtaining insurance authorizations.

Specimen triage and accessioning, procurement, and discarding. Histology block filing. Mortuary assisting.

Transporting specimens biological specimens from various locations across hospital campus to Pathology lab for processing.