Brand Marketing and Customer Experience Strategy professional with over 25 years blending the power of story (brand/message) + environment (architectural/interior/exhibit/digital art direction)+ interactions (impactful customer/employee/user experiences) to empower corporate brand engagement and sales. Marketing/Communications Skills: Brand Strategy/Development, Event and Programs Management, Content Strategy/Development, Email/Web/Social Strategy, CRM Process Improvement and Sales Strategies Environment: Architectural degree with vast experience in exterior, interior and exhibit design in both commercial and residential projects, sensory design, product sales, wayfinding, graphic design, trade show, exhibit design, showroom/retail and theatrical set design. Interactions: Customer/Audience profile analysis, Experience Journey Mapping, Insight research based on Focus Group Sessions/ Customer Response Analysis, Sandler training, Active Listening training, Dramatic Differences trained public speaker, adept with variety of CRM software, project and event strategy and management, trade show management, product showroom management.
Listed skills include Marketing Strategy, Marketing, Social Media Marketing, Brand Development, and 18 others.
