• Develop customized, technical performance support documentation for COTS and custom developed software systems for various user groups and business units within PRA• Produce video tutorials, animated explainer videos, user guides, quick guides, infographics for multiple audience types and abilities using Adobe Creative Cloud & other multimedia applications• Design custom Help & Support websites and SharePoint sites based on business unit needs and user groups and develop accompanied e-learning solutions for each user role• Create technical training and documentation for IT staff and Help Desk Support technicians

• Researched, wrote, edited, and proofed all levels of copy, including headlines and body, for all online, offline, external and internal communication needs• Revitalized and implemented social media programs that ensured appropriate messaging is executed online to support mission goals, family readiness, and soldier awareness• Incorporated multiple social media applications to promote and communicate battalion news to soldier’s families and the surrounding communities (e.g. Facebook, Twitter, YouTube, Google+, Instagram, Pinterest, Snapchat, Disqus, Tumblr, and Vine)• Drafted and edited communication materials & information for Family Readiness Program, educating and informing families on solider training and deployment missions

• Fostered partnerships with leadership and team of IT technicians to deliver robust and efficient IT solutions, ensuring that service level commitments and project time lines were maintained• Managed team of technicians to install, maintain, and troubleshoot secure network systems, desktop applications, and user access• Created new solider IT on-boarding process decreasing time to mission-ready from 24 to 8 days • Instituted a Microsoft workflow solution for Motor Pool scheduled maintenance activities saving the battalion money and decreasing vehicle downtime between missions• Developed custom, easy to understand training documentation on 3rd party aviation maintenance software for various support battalions & maintenance leads

• Drafted and edited Standard Operating Procedures for new soldiers entering advanced individual training• Managed and tracked class schedules, leave requests, medical appointments, and training orders for ~300 soldiers• Provided thought leadership and significant influence to the continuous improvement of processes, policies and best practices to optimize soldier experience and mission readiness• Developed supplemental learning materials and training presentations for technical manuals and weapons systems, designed to assist remedial level soldiers

MOS 94Y - Integrated Family of Test Equipment Operator/Maintainer (IFTE)Perform electronic maintenance, adjustments and testsOperate and perform preventive maintenance checks and services on assigned vehicles and power generatorsInstall supported weapon system test program setsReplace defective components and perform base shop test facility alignmentsRead technical diagrams and manuals in order to locate, isolate and repair instrument parts

• Designed and developed online courses for programs such as Medical Assisting, IT, Wind Turbine Technician, Pharmacy Technician, Personal Training, & Medical Billing/Coding • Managed adjunct faculty pool and delivered best practice webinars, virtual instructor-led training sessions, and technical training for various educational technology resources • Facilitated and maintained compliance and accreditation standards across academic departments; ensured continuous evaluation and improvement• Supervised planning, scheduling, and coordinating of online education degree programs• Collaborated with subject matter experts to develop effective eLearning resources and objectives• Designed & created instructional materials & courses, using ADDIE model, based on adult learning theories and pedagogical best practices

Developed & taught remedial Career Foundations & Professional Development courses for students re-entering on academic probationary status