Shanté Smith-Daniels, Mba Email & Phone Number

At SSD Consulting, our mission is to help you strategize, optimize, and realize your business goals. We believe that ideas without execution will not grow your business. That's why our team of experienced consultants will work closely with you to turn your innovative ideas into tangible success stories.Let's connect and explore the possibilities. Book a discovery call now, and let's turn your business aspirations into reality.Available for 1:1 Calls & ConsultingEmail: info@ssdconsultingllc.comPhone: +1 832-304-6878Website: https://www.ssdconsultingllc.com/

Fractionals United is the largest global community for Fractional Leaders.It's the go-to place for Fractionals to grow their expertise and business, network with other like-minded executives, and access valuable resources and support.Companies can also take advantage of the community if you're in need of Fractional Leaders to help grow your business.

St. Louis, Mo, Us

London, London, Gb

- Analyze and review data to enhance inbound retention programs and outbound campaigns.- Manage relationships with BPO vendors in the US, India, and the UK.- Be accountable for reporting contact center service level agreements (SLAs), KPIs, customer feedback, etc.- Create and manage training plans, delivering content to ensure continuous service alignment with The Economist standards.- Collaborate with legal and technical teams to implement GDPR-compliant processes, procedures, checks, and controls.- Manage the updating of CMS content with accurate product information.- Manage product information for customer-facing digital spaces and create product notifications for Customer Services.- Run regular improvement/feedback/kaizen events and create/implement incentives and programs to boost employee engagement and enhance sales retention processes.

London, London, Gb

- Develop and oversee new training modules for Contact Centres across Asia, the UK, and the United States.- Maintain relationships with third-party vendors providing contact centre services to The Economist.- Take responsibility for reporting on contact centre service level agreements (SLAs), KPIs, and customer feedback.- Manage training plans, ensuring content delivery covers new procedures, improvements, and product releases to meet The Economist's standards continuously.- Provide operational guidance to information security and compliance teams for GDPR-related escalations.- Collaborate with legal and technical teams to implement GDPR-compliant processes, procedures, checks, and controls.- Update CMS content with accurate product information.- Manage product information for customer-facing digital spaces and create product notifications for Customer Services, while also conducting regular improvement/feedback/kaizen events with contact centre front-line teams.

Provide clients with fitness plans via In Person sessions or Mobile App.Fitness Instructor Corporate Wellness Consultant

Bridgeton, Mo, Us

- Offer feedback, motivation, and guidance to support representatives in achieving key success metrics.- Track, analyze, and document individual/team performance, implementing action plans to address issues hindering goal attainment.- Provide performance-related feedback and recommend training opportunities to enhance skills.- Communicate learning initiatives and business updates through meetings, huddles, emails, and one-on-one coaching.- Address and resolve customer complaints, particularly those related to F&I customers.- Train new associates and oversee a small team, ensuring their effectiveness and efficiency.- Monitor calls and claim files to maintain adherence to established quality standards consistently.- Manage F&I Claims Procedure documents and collaborate with HR in the selection of new employees.

Costa Mesa, California, Us

*Accomplished staff job results by coaching, counseling and disciplining employees; planning, monitoring and appraising job results; implementing enforcing systems, policies, and procedures.*Created ways to optimize procedures and keep staff motivated.*Handled escalated member issues.*Monitored calls and work product to evaluate individual and overall team performance.*Maintained staff by selecting and training employees.

Costa Mesa, California, Us

*Implemented and maintained retention project for Homeowner's Insurance*Trained new hires with company procedures and department guidelines.*Created and implement plans for staff to increase productivity.*Designed and oversee new department procedures. *Coached, trained, and designed training material for more than 22+ employees adhering to all company standards identifying industry trends and ensuring service levels met standards.*Developed Home Owners Insurance Retention Program.

Costa Mesa, California, Us

*Coordinated sales team task to ensure sales goals are reached every month.*Composed marketing materials for the Sales Team.*Designed various reports to show different phases of business.*Monitored and service all clients in the Agents book of business to guarantee customer satisfaction.*Cross sold various products to AAA members or insureds by telephone or mail.*Trained new sales assistants and perform all administrative duties for the agent.*Wrote automobile and homeowners insurance policies.* Performed audits on insurance applications and other documentation to insure accuracy.*Maintained professional discourse with customer at all times.

Bloomington, Illinois, Us

Developed leads, schedule appointments, identify customer needs, and market appropriate products and services.Worked with agent to establish and meet marketing goals.Utilized a customer-focused, needs based review process to educate customers as about insurance options

Boston, Ma, Us

• Promoted to this position from Senior Office Assistant position after three months.• Duties included assisting policyholders with changes to their policies.• Educated policyholders on insurance products and ways to save on money.• Wrote home, auto, renters, dwelling and inland marine policies.• Worked with sales team on a regular basis to process customer requests.• Organized the United Way Campaign for the office.• Assisted the Office Secretary as needed and performed basic clerical duties.

Master Of Business Administration - Mba

Bachelor'S Degree, Psychology