Shanté Smith-Daniels, Mba Email and Phone Number
Shanté Smith-Daniels, Mba work email
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Shanté Smith-Daniels, Mba personal email
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I help purpose-driven businesses with $5M+ ARR scale sustainably by fixing operations, streamlining processes, and providing strategic leadership. As the founder of SSD Consulting, LLC, I bring over 15 years of experience transforming businesses into well-oiled machines. My team and I specialize in building high-performing teams, creating scalable systems, and eliminating inefficiencies—so your business grows with less stress and more clarity. We’ve partnered with organizations across industries to: - Save time and reduce costs by cutting operational waste. - Increase profitability with smarter processes and workflows. - Enhance team collaboration to achieve ambitious goals. Every solution we design is tailored to your business’s unique challenges and opportunities. From overhauling inefficient operations to developing strategic growth plans, we deliver results that drive measurable impact. Why Work With Me?- Proven success with businesses at critical growth stages. - Deep expertise in scaling purpose-driven brands. - Hands-on leadership that ensures sustainable results. At SSD Consulting, our mission is simple: make your business more efficient, help you clarify your vision, and empower you to achieve your goals. Whether you're navigating growing pains or ready to scale, we’re here to guide you every step of the way. Let’s work together to create a business that thrives. Book a discovery call today, and let’s turn your vision into a reality. Email: info@ssdconsultingllc.comWebsite: https://www.ssdconsultingllc.com/
Ssd Consulting Llc
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Chief Executive OfficerSsd Consulting Llc May 2023 - PresentAt SSD Consulting, our mission is to help you strategize, optimize, and realize your business goals. We believe that ideas without execution will not grow your business. That's why our team of experienced consultants will work closely with you to turn your innovative ideas into tangible success stories.Let's connect and explore the possibilities. Book a discovery call now, and let's turn your business aspirations into reality.Available for 1:1 Calls & ConsultingEmail: info@ssdconsultingllc.comPhone: +1 832-304-6878Website: https://www.ssdconsultingllc.com/
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MemberFractionals United May 2024 - PresentFractionals United is the largest global community for Fractional Leaders.It's the go-to place for Fractionals to grow their expertise and business, network with other like-minded executives, and access valuable resources and support.Companies can also take advantage of the community if you're in need of Fractional Leaders to help grow your business. -
Board MemberThe Fit And Food Connection Jan 2022 - PresentSt. Louis, Mo, Us -
Global Sales Operations Manager, Retention Manager, Vendor ManagerThe Economist Jan 2021 - Oct 2023London, London, Gb- Analyze and review data to enhance inbound retention programs and outbound campaigns.- Manage relationships with BPO vendors in the US, India, and the UK.- Be accountable for reporting contact center service level agreements (SLAs), KPIs, customer feedback, etc.- Create and manage training plans, delivering content to ensure continuous service alignment with The Economist standards.- Collaborate with legal and technical teams to implement GDPR-compliant processes, procedures, checks, and controls.- Manage the updating of CMS content with accurate product information.- Manage product information for customer-facing digital spaces and create product notifications for Customer Services.- Run regular improvement/feedback/kaizen events and create/implement incentives and programs to boost employee engagement and enhance sales retention processes. -
Customer Service Operations Manager, Americas Region (Employee Engagement, Sales)The Economist Mar 2020 - Jan 2021London, London, Gb- Develop and oversee new training modules for Contact Centres across Asia, the UK, and the United States.- Maintain relationships with third-party vendors providing contact centre services to The Economist.- Take responsibility for reporting on contact centre service level agreements (SLAs), KPIs, and customer feedback.- Manage training plans, ensuring content delivery covers new procedures, improvements, and product releases to meet The Economist's standards continuously.- Provide operational guidance to information security and compliance teams for GDPR-related escalations.- Collaborate with legal and technical teams to implement GDPR-compliant processes, procedures, checks, and controls.- Update CMS content with accurate product information.- Manage product information for customer-facing digital spaces and create product notifications for Customer Services, while also conducting regular improvement/feedback/kaizen events with contact centre front-line teams.
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Fitness Coach Specializing In Women, Young Adults, And Teens Virtual SessionsShante' Smith Fitness Oct 2016 - Mar 2020Provide clients with fitness plans via In Person sessions or Mobile App.Fitness Instructor Corporate Wellness Consultant -
Customer Care Claims Supervisor (Customer Service Management)Dent Wizard International Jan 2018 - Oct 2019Bridgeton, Mo, Us- Offer feedback, motivation, and guidance to support representatives in achieving key success metrics.- Track, analyze, and document individual/team performance, implementing action plans to address issues hindering goal attainment.- Provide performance-related feedback and recommend training opportunities to enhance skills.- Communicate learning initiatives and business updates through meetings, huddles, emails, and one-on-one coaching.- Address and resolve customer complaints, particularly those related to F&I customers.- Train new associates and oversee a small team, ensuring their effectiveness and efficiency.- Monitor calls and claim files to maintain adherence to established quality standards consistently.- Manage F&I Claims Procedure documents and collaborate with HR in the selection of new employees. -
Supervisor Customer CareAaa Missouri Jun 2016 - Sep 2018Costa Mesa, California, Us*Accomplished staff job results by coaching, counseling and disciplining employees; planning, monitoring and appraising job results; implementing enforcing systems, policies, and procedures.*Created ways to optimize procedures and keep staff motivated.*Handled escalated member issues.*Monitored calls and work product to evaluate individual and overall team performance.*Maintained staff by selecting and training employees. -
Trainer/Lead Policy Services AgentAaa Missouri Sep 2009 - Jun 2016Costa Mesa, California, Us*Implemented and maintained retention project for Homeowner's Insurance*Trained new hires with company procedures and department guidelines.*Created and implement plans for staff to increase productivity.*Designed and oversee new department procedures. *Coached, trained, and designed training material for more than 22+ employees adhering to all company standards identifying industry trends and ensuring service levels met standards.*Developed Home Owners Insurance Retention Program.
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Sales AssistantAaa Missouri Nov 2007 - Sep 2009Costa Mesa, California, Us*Coordinated sales team task to ensure sales goals are reached every month.*Composed marketing materials for the Sales Team.*Designed various reports to show different phases of business.*Monitored and service all clients in the Agents book of business to guarantee customer satisfaction.*Cross sold various products to AAA members or insureds by telephone or mail.*Trained new sales assistants and perform all administrative duties for the agent.*Wrote automobile and homeowners insurance policies.* Performed audits on insurance applications and other documentation to insure accuracy.*Maintained professional discourse with customer at all times.
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Marketing RepresentativeState Farm ® Sep 2017 - Jan 2018Bloomington, Illinois, UsDeveloped leads, schedule appointments, identify customer needs, and market appropriate products and services.Worked with agent to establish and meet marketing goals.Utilized a customer-focused, needs based review process to educate customers as about insurance options -
Service RepresentativeLiberty Mutual Insurance May 2005 - Jun 2006Boston, Ma, Us• Promoted to this position from Senior Office Assistant position after three months.• Duties included assisting policyholders with changes to their policies.• Educated policyholders on insurance products and ways to save on money.• Wrote home, auto, renters, dwelling and inland marine policies.• Worked with sales team on a regular basis to process customer requests.• Organized the United Way Campaign for the office.• Assisted the Office Secretary as needed and performed basic clerical duties.
Shanté Smith-Daniels, Mba Skills
Shanté Smith-Daniels, Mba Education Details
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Southern New Hampshire UniversityMaster Of Business Administration - Mba -
University Of Missouri-Saint LouisPsychology
Frequently Asked Questions about Shanté Smith-Daniels, Mba
What company does Shanté Smith-Daniels, Mba work for?
Shanté Smith-Daniels, Mba works for Ssd Consulting Llc
What is Shanté Smith-Daniels, Mba's role at the current company?
Shanté Smith-Daniels, Mba's current role is I help purpose-driven CEOs and founders streamline operations and empower teams | Fractional COO | Global Operations Leader | Business Strategist | Board Member.
What is Shanté Smith-Daniels, Mba's email address?
Shanté Smith-Daniels, Mba's email address is sh****@****ion.org
What schools did Shanté Smith-Daniels, Mba attend?
Shanté Smith-Daniels, Mba attended Southern New Hampshire University, University Of Missouri-Saint Louis.
What skills is Shanté Smith-Daniels, Mba known for?
Shanté Smith-Daniels, Mba has skills like Leadership, Customer Experience, Presentation Skills, Team Building, Policies And Procedures, Sales Process, Powerpoint, Sales Strategy, Public Speaking, Salesforce.com, Employee Engagement, Business Process Outsourcing.
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