Shante Wright Email & Phone Number

Oversaw team of 15 employees for onboarding of $1 billion cloud based application. Recorded project risk and issues to account for unanticipated costs and work to generate reporting for executives and oversights and Reduced total number of project issues by 10% by creating mandatory resolution requirements and additional follow ups during time between meetings. Developed and monitored project schedules using Microsoft Project and SharePoint. Completed analysis of vendor reporting to identify 5% of missing product backlog items not provided by the vendor.

Developed skills in Lean-Six Sigma and developed SIPOC, RACI Matrix, Process Maps, and gap analysis document for the following projects:o Project for indirect auto loans to increase portfolio by 30%. Design documents outlined requirements for integration with 3rd vendor. Requirements documentation gathered through working sessions with business unit, application administrator and vendor. o Project for integration of new card management functionality for users online banking platform. This reduced calls for card related activities by 10%. Design documentation gathered in interview with business unit and working sessions with technology teams for API connections between platforms. Managed, planned, and tracked projects with Kanban utilizing Jira software platform

Fluent understanding of project management and (SDLC), this is showcased in the following examples of iterative review of department processes, these are areas I found where efficiency and automation could be improved:Designed and Managed Credit Unions Collections Platform: Reduced collection process yearly employee by 3 FTE by automating a manual printing process, and increased efficiency by 50% by creating reporting with business areas application that removed the use of a shared network excel document allowing multiple users to simultaneously work on items. This was accomplished by creating process flows, gap analysis, test scripts, and RACI matrix for the design documents. I have an in-depth understanding of cloud hybrid SaaS Applications. Spearheaded design on and implementation of rate automation on Home Loan Platform: Created conditional criteria utilizing visual basic and business rules within the backend of a home loan application that reviewed conditions of a loan application and applied a rate based on criteria. Reduced rate errors, saving company over$100,000 per year in potential losses. To accomplish this process flows, negative and positive regression test scripts created that included >100 test scenarios. During development utilized agile feedback loop with SME.Managed Projects including the upgrade of 12 servers on a $1 billion auto loan platform. Developed a RACI matrix to identify impacted business areas, created schedule and timelines. Collaborated with business units, vendor, and technical teams during project lifecycle. The project was implemented successfully within the timeline without downtime to the auto loan application platform. Served as onboarding manager of new employees, provided training and review their progress with learning the new applications and platforms. Provided feed back as well as managed the SOP for new employee onboarding.

• Lead process improvement plans that adjusted and optimized the company lending platforms, including optimization of platform reducing needed processing hours by 99.6%.• Managed and developed for waterfall projects, these projects included programming in Visual Basic, creating project plan and WBS, developing test scripts, and documenting the code for use by non-technical users to reference.• Used visual basic and excel to program macros, create reports, and use pivot tables to analyze/report data.

Supported 78 branches and over 900 back-office users with Tier I/II technical issues via email, inbound calls, and ticket queue for technical malfunctions or difficulties. This required the ability to translate business needs of end-users to technical teams as needed.

Master Of Business Administration - Mba, 4.0

Management Information Systems, General

Associate'S Degree, Accounting