Shantey Jackson Email & Phone Number

Account Specialist

• Responsible for the account management of University's student account portfolio.• Reconciled cash drawer, credit card, and Evergreen terminals. • Processed reimbursement, advances and parking transaction for University student and employees.• Acted as liaison to Director Program Operation for graduate Pastoral Counseling regarding student account issues.• Provided counselling to parents and students regarding various account reconciliation options.• Created mail campaigns, send letters, and personalized correspondences, as required. • Interviewed potential campus collection analyst and trained new hires.• Interacted with all internal departments on disputed financial aid, refunds, tuition discrepancies and other related problems to expedite payment and ensure current and accurate student accounts. • Served as liaison for Perkins and Loyola Loan, maintaining student account portfolio placed with ECSI.

Columbia, Maryland

• Assigned student account base to collectors with responsibility for collection of delinquent accounts.• Completed daily bursar functions including but not limited to account auditing and invoicing.• Implemented and revised campus school policy and procedures.• Researched and addressed all internal and external payments on student accounts. • Created mail campaigns, send letters, and personalized correspondences, as required. • Interviewed potential campus collection analyst and trained new hires.• Interacted with all internal departments on disputed financial aid, refunds, tuition discrepancies and other related problems to expedite payment and ensure current and accurate student accounts. • Compiled weekly and monthly aging reports for twenty-million-dollar book of business.• Compiled semester and quarter based bad debt forecasting reports across four campus schools.• Counseled students on sources and options for financing education and establishing payment plans.• Reviewed and submit delinquent accounts for collection agency placement, and acted as agency liaison.• Handled escalated calls and complex account resolution.

Hunt Valley, Md

• Handled accounts that are 30-60 days and 90-120 days behind within regulatory parameters.• Worked in a collections/risk operations environment aligned with routine outbound collections calling.• Primary responsibilities were collections, customer service and loss mitigation and/or recovery activities. • Contacted delinquent, charged-off, or high-risk customers to secure payment and determine reason for delinquency on active loans and/or credit card accounts. • Worked with customers to establish full balance repayment plan or settlement and processed payments. • Accessed credit risk and revoked and decreased credit lines as necessary.• Educated customers on account terms and alternate payment programs and methods. • Resolved routine billing inquiries and negotiated payment arrangements to cure delinquent accounts.• Utilized excellent oral and written communication skills, strong negotiation skills and organization skills.

Vienna, Va

• Executed first call resolution that may require research, follow-up, return telephone calls, etc. • Used multiple automated telephone systems to reference and input account information.• Explained services, policies and procedures to customers as appropriate using effective interpersonal, verbal and written communications skills.• Acted to respond to situations and patterns of activity which indicated potential account fraud or abuse.• Balanced Lending Department (branch) totals.• Processed garnishments, levies, and attachments.• Applied charge off payments to proper general ledger.• Processed applications and checked the status of submitted applications.• Initiated action on member requests for services such as stop payments and transferring funds.

Maryland City, Md

• Ensured the health and safety of the children from ages 5-12.• Assisted with planning and implementing daily activities for “School Age Child Care Program.”• Assisted with completing annual employee performance reviews.• Completed necessary certification courses such as CPR and First Aid and Medicine Administration. • Set-up workstations such board tables, snack tables, homework tables and clean up site daily.• Assisted in monthly shopping with procurement card.• Completed menu planning and monthly parent newsletters with program director.

Master Of Business Administration - Mba, Business Administration, Management And Operations, 3.9

Activities and Societies: Alpha Sigma Nu Sigma Alpha PiLoyola MBA in management specialization allowed me to develop a focus in areas such.

Bachelor'S Degree, Business Administration And Management, General, 4.0

Activities and Societies: Alpha Sigma Lambda Golden Key Honor SocietyWalden’s BS in Business Administration program is accredited.