Designed, developed, and maintained automated test suites to ensure software applications' functionality, performance, and scalability. Collaborated with cross-functional teams to translate product requirements into effective test plans and cases. Implemented CI/CD pipelines to streamline testing and software delivery by prioritizing test scenarios through risk analysis, I focus on areas with the highest business impact. Conducted root cause analysis of defects and work closely with development… Show more Designed, developed, and maintained automated test suites to ensure software applications' functionality, performance, and scalability. Collaborated with cross-functional teams to translate product requirements into effective test plans and cases. Implemented CI/CD pipelines to streamline testing and software delivery by prioritizing test scenarios through risk analysis, I focus on areas with the highest business impact. Conducted root cause analysis of defects and work closely with development teams to resolve issues promptly. Mentored junior QA team members by providing technical guidance on testing best practices and automation techniques. Show less

Developed and oversaw project outlines alongside the Project Manager, maintaining consistent communication with clients throughout each phase. Led daily scrums to keep the team on task, assigned tasks, and tracked progress to ensure successful deliveries, handled service escalations, assisted with project scope changes, and ensured thorough system testing before client releases. Additionally, provided technical guides, trained new hires, and was recognized as the site's Top Performer by Senior… Show more Developed and oversaw project outlines alongside the Project Manager, maintaining consistent communication with clients throughout each phase. Led daily scrums to keep the team on task, assigned tasks, and tracked progress to ensure successful deliveries, handled service escalations, assisted with project scope changes, and ensured thorough system testing before client releases. Additionally, provided technical guides, trained new hires, and was recognized as the site's Top Performer by Senior Management. Show less

As the initial contact for sales inquiries and billing issues, collaborated on escalations, created sales presentations, and consistently met sales goals by enrolling new clients to ensure a seamless customer experience and contributed to company growth.