Shanthala Nirwani Email & Phone Number

As a seasoned professional specializing in automation and process optimization, I excel in leading client process recording sessions to define and validate automation steps. My expertise lies in breaking down intricate automation requests into manageable business requirements and proactively identifying opportunities for process improvement, both internally and externally with customers.With a keen eye for detail, I meticulously document clearly articulated functional requirements, evaluate and verify system access and connectivity requirements, and understand and document impactful non-functional requirementsThroughout implementation cycles, I effectively liaise with the development team, Customer Success, and clients, ensuring seamless communication and collaboration. Supporting Go Live activities for automations, including client training and User Acceptance Testing (UAT), is a crucial aspect of my responsibilities. I also play a pivotal role in monitoring active automations and facilitating issue resolution.In addition to project management of automation deliverables, I act as a bridge between technology and business, approaching problem-solving with creativity and challenging thinking. My ability to propose solutions from multiple perspectives is complemented by strong communication and collaboration skills, allowing me to work seamlessly with cross-functional and management teams.I continuously scout and adapt the latest advancements in Robotic Process Automation (RPA) and Intelligent Automation.

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  Visvesvaraya Technological University

  Instrumentation Technology