Shanthi P. Palani work email
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Shanthi P. Palani personal email
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Salesforce Business Analyst/Integration Expert | Chat GPT Enthusiast | World TravelerI am an experienced Salesforce Business Analyst with a passion for leveraging cutting-edge technology like Chat GPT to drive innovation and enhance user experiences. With a focus on Salesforce and a background in traditional IT, I bring a unique blend of skills and expertise to the table. My core values of Freedom, Integrity, and Loyalty guide my decisions and actions in both my personal and professional life. Key Areas of Expertise:* Salesforce expertise with a focus on optimizing processes and maximizing ROI* Advising to leverage products to integrate with Salesforce as per the business needs* Utilizing Chat GPT technology to enhance communication and user experiences*Collaborate with stakeholders and conducting workshops and facilitating discussions to gather requirements and define system specifications* Configuring and customizing Salesforce to meet business requirements and enhance usability* Developing test cases and conducting thorough testing to ensure the quality and reliability of Salesforce implementations* 20 years of traditional IT experience, specializing in business analysis and requirements gatheringBeyond my professional endeavors, I am an avid traveler who has explored the beauty of Eastern European countries and immersed myself in the vibrant culture of Brazil. Additionally, I have ventured into the Mudumalai National Park in India, experiencing its breathtaking wildlife and natural beauty. I have also embarked on an unforgettable animal safari in Tanzania, witnessing the awe-inspiring wildlife in their natural habitats.
Crm Coe Alliance - Non Profit Organization
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Managing Director And Coe Implementation SpecialistCrm Coe Alliance - Non Profit OrganizationCoppell, Tx, Us
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Managing Partner & Coe Implementation SpecialistCrm Logic, Llc Jun 2024 - PresentIn my role as Managing Partner & CoE Implementation Specialist at CRM Logic, I specialize in guiding highly-regulated companies on their COE Maturity Journey, driving revenue, customer loyalty, and operational efficiency. CRM Logic provides step-by-step guidance in building and optimizing a CRM CoE that powers tangible business results. We address CRM CoE functions like risk management, DevOps, and data governance to align with business outcomes and manage change to ensure the efficient delivery of value.We coach companies in:-How to create a CRM CoE that drives measurable business outcomes like increased revenue and reduced churn.-Best practices to optimize CRM functions for maximum cost efficiency and productivity using first principles, ensuring governance for better decision-making.-How to integrate AI and emerging technologies to gain a competitive edge and transform your CRM strategy.Take control of your CRM strategy and drive results that matter to your business!
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Managing PartnerCrmcoe.Com Jun 2024 - Present• Develop and implement a community around the Master Framework for CRM CoEs, focusing on the CoE's journey to maturity.• Collaborate with stakeholders to drive the adoption of universal standards for Customer Relationship Management CoEs.• Increasing engagement and knowledge sharing within our CRMCOE.com community.
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Salesforce Business Analyst And AdminLincoln Park Zoo Sep 2019 - Jun 2024Chicago, Il, UsIn my role as a Salesforce Business Analyst and Admin at Lincoln Park Zoo, I was responsible for strategizing and implementing Salesforce solutions to streamline operations. By integrating Eventbrite, Ticketure, and Raiser's Edge, I enhanced efficiency and data management across multiple departments. -
Mentor, Crm MentorsCrm Mentors Jun 2020 - Jan 2024Chicago , Il, Us• Mentored Salesforce professionals to grow their careers using a structured mentoring model.• Collaborated with the leadership team to implement a career development framework.• Strategized and executed plans to help professionals achieve meaningful career growth. -
Salesforce.Com Consultant / Administrator / Business AnalystOpenmind Platform & Wild Seed Project Jul 2019 - Dec 2019Strategically advising the clients (OpenMind and Wild Seed Project) to help them transform the business in fundraising and servicing their constituents. Responsibilities include data governance, donation process revamps, client service and their CRM operations using Salesforce Platform.
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Salesforce.Com Consultant | Administrator | Business AnalystEpilepsy Foundation Of Greater Chicago Jul 2018 - Jul 2019Chicago, Illinois, UsImplemented Salesforce Nonprofit Success Pack using Agile Methodology. Client records and donor management, communication management, and grant reporting runs through this system. - Collaborated with key stakeholders of Case Management, Client Services, and donor/donation communication management, and grant reporting systems for requirements gathering. -Imported data from the current database to Salesforce -
Senior Project Manager Exelon Corporation | Exelon Bsc | Enterprise-Wide SolutionsExelon Apr 2016 - Mar 2018Chicago, Il, UsResponsible to plan and execute IT projects with defined budgets, schedules, milestones and deliverables.Managed two enterprise projects: 1)Server migration for IT from Windows 8 to Windows 10, Project Change Agent – Performed impact analysis for potential changes in scope; administered change management processes within a specified framework, and reviewed issues management and change control logs to understand status and identify potential risk situations.2)DMS upgrade project, Senior project manager - Involved in selecting the potential products to replace the existing product OpenText as per Gartner Magic quadrant 2017. Used the method of scoring the RFP to identify the supplier which most closely matches the business requirements.- Worked with the solution architect to Develop integration architecture solutions with internal and external resources.- Gathered and documented business requirements and process/data flows, and define solution roadmaps.- Created client training plans and lead train-the-trainer and end-user training sessions. -
Digital Technology Software Quality Assurance Administrator Exelon Generation | Nuclear FleetExelon Nuclear Feb 2013 - Mar 2016Baltimore, Maryland, UsProject Manager for Exelon and Northeast Nuclear sites, IT Software Quality Assurance Compliance merger project- Fleet wide Nuclear Site Assessment - Conducted assessments and audits at 10 nuclear sitesnationwide to ensure proper and accurate classification of all site-owned applications to comply withnuclear regulations.- CENG Integration – Integrated Nuclear Software Quality Assurance of CENG plants with Exelon Quality Assurance procedures- Procedure Revisions – led contractors to complete 2013 Nuclear Procedure Revisions as per NRCrequirements -
It Controls And Compliance Services - AdministratorExelon Nuclear Feb 2013 - Dec 2015Baltimore, Maryland, Us
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Integration Analyst | Finance | Customer Information Management SystemsExelon Sep 2010 - Feb 2013Chicago, Il, UsOversaw Requirements Analysis, Design Review, Test Plan Review and Test Results Review. Investigated andanalyzed business requirements governing finance systems to resolve customer issues. Worked as a liaison between the business and IT Finance. Participated in automating bill inserts process for the Marketing department. Coordinated requirements gathering, coding, and testing of mass one-time letter process serviceprovider. Created CIMS production schedule metrics and designed reporting processes between CDW and CIMS.
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Senior Analyst | Customer DatawarehouseExelon Dec 1999 - Aug 2010Chicago, Il, UsCustomer Datawarehouse, Senior Analyst- Provided technical support and analysis on numerous operations, sales, data, production, client relations reporting, marketing, purchasing, and billing enhancements, among others.- Supported data availability, report generation, information gathering, pre-production planning/execution, application analysis/enhancement/refinement, complex databases enhancements, and application production.- Initiated processes, performed user acceptance test, monitored migrations, optimized batch jobs,executed system enhancements and change management plans, created installation scripts, conductedtraining, created technical documentation/manuals and modified digital technology software packages for multiple locations.
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It ConsultantDiscover Financial Services 1997 - 1999Riverwoods, Il, Us
Shanthi P. Palani Skills
Shanthi P. Palani Education Details
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Northern Illinois UniversityComputer Science -
B. S. In Engineering • Madras University, Chennai, IndiaCivil Engineering
Frequently Asked Questions about Shanthi P. Palani
What company does Shanthi P. Palani work for?
Shanthi P. Palani works for Crm Coe Alliance - Non Profit Organization
What is Shanthi P. Palani's role at the current company?
Shanthi P. Palani's current role is Managing Director and CoE Implementation Specialist.
What is Shanthi P. Palani's email address?
Shanthi P. Palani's email address is sh****@****ail.com
What schools did Shanthi P. Palani attend?
Shanthi P. Palani attended Northern Illinois University, B. S. In Engineering • Madras University, Chennai, India.
What skills is Shanthi P. Palani known for?
Shanthi P. Palani has skills like Sdlc, Requirements Analysis, Data Warehousing, Business Analysis, Microsoft Sql Server, Requirements Gathering, Databases, It Strategy, Software Development Life Cycle, Crm, Integration, Sql.
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