Shanthkumar Shanthkumar Email & Phone Number

Karnataka, India

Yelahanka Bangalore

• As an Branch Head I was responsible for the first line supervisor of the field staff working in particular area to achieve and deliver good business results.• Directly involved in activities such as Appraisal and Confirmation meeting.• Monitoring and supervising the following by fixing their business targets for the week;• CSE (Customer Services Executive)• CSO (Customer Services Officer for Sales and Collection)• Understand the weekly plan of each of the staff and see if the planned activities of each will produce the business results as expected.• Be present on the field to see if timing, process and other quality parameters are adopted by the staff ensuring customer service. • Ability to resolve customer complaints and try to ensure that customer issues are not escalated to seniors.

Bangalore

• As an Area Head (agri Loan) I was responsible for the first line supervisor of the field staff working in particular area to achieve and deliver good business results.• Directly involved in activities such as GVR (Group Verification Reporter) and Confirmation meeting.• Monitoring and supervising the following by fixing their business targets for the week;• CREM (Customer Relationship Executive Manager)• CRES (Customer Relationship Executive for Sales)• CREC (Customer Relationship Executive for Collection)• Understand the weekly plan of each of the staff and see if the planned activities of each will produce the business results as expected.• Be present on the field to see if timing, process and other quality parameters are adopted by the staff ensuring customer service. • Ability to resolve customer complaints and try to ensure that customer issues are not escalated to seniors.