• Investigate fraud and applying the correct risk treatment in an effort to balance loss and merchant experience.• Conduct full assessments of merchant account risk including PayPal Acceptable Use,Federal and State Regulatory Compliance, Credit Card Compliance, Legal, Fraud andCredit Risks. Review merchants in a timely and efficient manner.• Assist in projects to develop recommendations for policy, protocols, risk mitigation strategy, merchant trust and safety tools.• Detect unauthorized, suspicious activity and unusual payment. • Exercised strong investigation skills and proactively sharing best practices/knowledge. • Interpret and analyze credit bureau reports, financial statements, merchant processing statements, business model and business history, background investigations, bank and trade references.• Reviewing documentation, analyzing data, and determining in a timely manner whether the limitation should be removed• Communicate indirectly with a wide range of PayPal teams globally, merchants and vendors during credit exposure review process in a professional manner.

• Maintain a sufficient understanding of PayPal’s consumer protection, reversal workflows, policies and procedures to identify abusive use.• Utilize various Risk tools and reporting to analyze user utilizing PayPal’s services in an acceptable manner.• Conduct merchant level reviews and resolve escalations to determine if abusers are targeting the merchant.• Interacted with different levels of partners and leadership to provide data driven solutions and visual insights for businesses and customers. • Provided end-to-end quantitative and qualitative reviews on fraud trends, large losses, executive escalations, root cause analysis, process improvements, test and learns • Prevent loss and enable merchant business.

• Deal with creation of classes, courses, facilities, locations, trainer details, faxes, and attendance roasters - transcripts for trainers and employees for the project in a timely manner.• Deal with material ordering with internal and external vendors for classes and ensure it reaches its destination accordingly thru the system.• Register learners, which not pre-registered in the system.

• Provide enhancements in the delivery process to ensure high standards of customer service at all times met.• Liaise with Business Partners (Colombo) for updates on system procedures, new scenarios and areas of improvement.• Manage time between supervisory tasks to process items in order to meet and exceed personal performance targets such as RPH / Quality / Volume as well as jointly manage team’s high queues.• Handle supervisor calls escalated by team members on difficult / complicated queries andComplaints.