Shantini Devi Nagulan Email & Phone Number

Malaysia

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Selangor, Malaysia

• Investigate fraud and applying the correct risk treatment in an effort to balance loss and merchant experience.
• Conduct full assessments of merchant account risk including PayPal Acceptable Use,Federal and State Regulatory Compliance, Credit Card Compliance, Legal, Fraud andCredit Risks. Review merchants in a timely and.
• Assist in projects to develop recommendations for policy, protocols, risk mitigation strategy, merchant trust and safety tools.
• Detect unauthorized, suspicious activity and unusual payment.
• Exercised strong investigation skills and proactively sharing best practices/knowledge.
• Interpret and analyze credit bureau reports, financial statements, merchant processing statements, business model and business history, background investigations, bank and trade references.

Kuala Lumpur, Malaysia

• Maintain a sufficient understanding of PayPal’s consumer protection, reversal workflows, policies and procedures to identify abusive use.
• Utilize various Risk tools and reporting to analyze user utilizing PayPal’s services in an acceptable manner.
• Conduct merchant level reviews and resolve escalations to determine if abusers are targeting the merchant.
• Interacted with different levels of partners and leadership to provide data driven solutions and visual insights for businesses and customers.
• Provided end-to-end quantitative and qualitative reviews on fraud trends, large losses, executive escalations, root cause analysis, process improvements, test and learns
• Prevent loss and enable merchant business.

Kuala Lumpur, Malaysia

• Deal with creation of classes, courses, facilities, locations, trainer details, faxes, and attendance roasters - transcripts for trainers and employees for the project in a timely manner.
• Deal with material ordering with internal and external vendors for classes and ensure it reaches its destination accordingly thru the system.
• Register learners, which not pre-registered in the system.

Kuala Lumpur, Malaysia

• Provide enhancements in the delivery process to ensure high standards of customer service at all times met.
• Liaise with Business Partners (Colombo) for updates on system procedures, new scenarios and areas of improvement.
• Manage time between supervisory tasks to process items in order to meet and exceed personal performance targets such as RPH / Quality / Volume as well as jointly manage team’s high queues.
• Handle supervisor calls escalated by team members on difficult / complicated queries andComplaints.