Shantora Ibe Email & Phone Number

South Dakota, United States

• Assisted credit card holders with billing questions, credit limit increases, and payments• Assisted an average of 800 clients in any given week and consistently met performance benchmarks in all areas (speed, accuracy and volume).• Consistently received perfect 100% feedback ratings from quality control.• Consistently maintained 4.7 out of 5.0 customer service satisfaction via Stella customer surveys.

Tampa/St. Petersburg, Florida Area

• Coordinate various aspects of event planning including acquiring vendors, setting a budget, collecting and allocating funds, and marketing for church events.• Assist Senior Pastor with calendar commitments and preparation for service and events.• Work with groups and individuals to effectively problem solve.• Prepare schedule and other vital information for church services and the dispersal of that information.• Prepare lessons to be preached on days designated to preach.• Ensure that church office supplies and toiletries are stocked.

• Maintained and managed a high-volume workload of call from policyholders and agents within a demanding environment. • Assisted an average of 550 clients in any given week and consistently met performance benchmarks in all areas (speed, accuracy and volume).• 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.• Completed voluntary client relations training to learn ways to enhance customer satisfaction and improve productivity.• Responded to customer inquiries via telephone concerning insurance policy concerns.• Provided premium quotes and executed online policy changes.• Responded, researched, resolved, and provided feedback to co-workers and external members, Excellent attendance.• Consistently maintained >90% customer service satisfaction via quality control.

Tampa/St. Petersburg, Florida Area

• Communicated with clients via phone and email to solve problems with outbound logistics.• Facilitated and coordinated shipping orders for international and domestic clients.• Created weekly reports outlining any shipping issues through effective research.• Responding to queries via chat, email, or phone.• Training other staff members on troubleshooting and diagnosing problems.• Providing technical assistance for questions and problems.• Resolving problems with networks and other computer systems.• Following up with customers to ensure full resolution of issues.• Requesting feedback and/or monitoring calls and other methods of correspondence to improve training methods.• Running reports to analyze common complaints and problems.• Installing or changing software to fix issues.• Remotely accessing hardware or software for clients to make changes and fix problems.

Tampa, Florida, United States

• Maintained maintenance of case tracking system.• Prepared documentation and correspondence, including notices and filings.• Organized file room and preformed special projects and other duties as assigned.• Reviewing files and records to answer requests for legal information.• Sorting, filing, and maintaining filing systems for efficient record keeping and easy retrieval.• Maintaining inventory on office supplies.• Completing assignments and projects according to instructions from supervisors.

Tampa/St. Petersburg, Florida Area

• Manage a customer base and customize cosmetic products to customers.• Promoted and sold product through public demonstrations.• Recruited and trained novice sales representatives on effective marketing of product.• Set agendas, created budgets for planned activities.

Tampa/St. Petersburg, Florida Area

• Manage a customer base and customize cosmetic products to customers.• Promoted and sold product through public demonstrations.• Recruited and trained novice sales representatives on effective marketing of product.• Set agendas, created budgets for planned activities.

• Managed and prioritized financial and sensitive office documentation.• Operated multi-line telephone and routed calls.• Counseled and solved problems for customers on products purchased.• Coordinated office procedures including fax, photocopying and filing.• Reviewing files and records to answer requests for information.• Checking, typing, distributing documents and correspondence.• Receiving, sorting and distributing incoming mail while preparing and sending outgoing mailings and packages.• Checking and entering data while updating and maintaining databases.• Sorting, filing, and maintaining filing systems for efficient record keeping and easy retrieval.• Maintaining inventory on office supplies.• Completing assignments and projects according to instructions from supervisors.• Overseeing and helping new hires, office temps, or part-time students.

Tampa/St. Petersburg, Florida Area

Write articles to inform the public of what is occurring on campusInterviewing people of interest to write weekly news articleConducting field research to find information for new articles

Bachelor’S Degree, Government; World Affairs

Entrepreneurship/ Spanish

High School Diploma, Human Services, General

State qualifier for drama: contest play- “ Seven Guitars”: 2011, Foreign Language Honor Society: 2011, National Honor Society: 2010-2011.