A customer focused and articulate individual who is able to undertake the task of assembling, preparing, reviewing and closing documents pertaining to loans. My expertise includes but not limited to preparing closing documents and making sure they are correct and accurate; reviewing documents to check for any errors, confirming pricing and program is correct; acting as main point of contact between all parties such as applicants, closing agents, vendors and attorneys; coordinating delivery of documents before closure; and ensuring compliance with state and federal regulations. Furthermore, I have strong mortgage industry experience, strong communication skills, basic computing knowledge, meticulous and focused approach to work, business acumen, and conflict resolution skills.• Understanding of and commitment to the implementation of equal opportunities. • Ability to react quickly to emergency situation or new customer requirements. • Able to work under pressure - a calm, organized approach and able to prioritize. • Creating financial and statistical reports using spreadsheets. • Knowledge of: Balance Sheets, Profit Measurement, Cash Flow statements. • An understanding of the regulations set out by the FSA. • Taking prompt, decisive and corrective action to rectify any short comings. • Knowledge of banking regulations and also deregulation issues. • Organizing maintenance of systems, document records, space management, etc. • Report monthly on office progress, identifying areas of concern or improvement. • Sharing knowledge and expertise in a highly professional manner. • Good keyboard skills and knowledge of customer service principles & practices. • Identifying the specific needs of customers, then creating bespoke solutions for them.
Listed skills include Microsoft Office, Communication, Team Management, Time Management, and 1 others.
