Shanttosh Mohandoss Email and Phone Number
Experienced Operations Manager with a demonstrated history of working in the information technology and services industry. Skilled in Leadership, Training, Team Management, Team Leadership, and Customer Service. Strong operations professional with a Bachelor of Arts focused in English literature from PERIYAR UNIVERSITY.
Dataworks Educational Research
View- Website:
- dataworks-ed.com
- Employees:
- 22
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Educational ConsultantDataworks Educational ResearchIndia -
Customer Service ManagerIndia Market Entry Feb 2024 - PresentCoimbatore, Tamil Nadu, India -
Team ManagerCognota Solutions Pvt Ltd Jul 2021 - Dec 2023Coimbatore, Tamil Nadu, India
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Operations ManagerMedcal Consulting Aug 2011 - Sep 2020Coimbatore Area, IndiaEmployer Name :Medcal ConsultingDesignation : Operations ManagerAugust 2011 – September 2020Duties:Making sure that calls are answered by staff within agreed time scales and in an appropriate manner.Setting call centre and customer service targets.Coaching, and motivating people at pace.Randomly monitoring calls to ensure that standards are high.Managing information and statistics.Managing staff bonus, reward and incentive schemes.Ensuring that all staff are kept informed of legislation, new working practices and technological changes.Keeping a close eye on staff turnover, absenteeism and overtime.Managing a large team of staff from diverse backgrounds.Writing up correspondence that is to be sent to customers.Attending weekly meeting to review progress and any problems.Giving centre staff feedback on their performance.KEY SKILLS AND COMPETENCIES:ManagementManaging Customer Services in a multi services environment.Strong administrative and organisational skills.Organising Help Desk operations.Coordinating staff recruitment campaigns.Handling complex customer complaints or enquiries.Organising staff rotas.Personal:Always acting in a professional manner and with absolute discretion.Effective negotiation and persuasion skills.Superb telephone handling skills.Results oriented team player.
Shanttosh Mohandoss Skills
Shanttosh Mohandoss Education Details
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English
Frequently Asked Questions about Shanttosh Mohandoss
What company does Shanttosh Mohandoss work for?
Shanttosh Mohandoss works for Dataworks Educational Research
What is Shanttosh Mohandoss's role at the current company?
Shanttosh Mohandoss's current role is Educational Consultant.
What schools did Shanttosh Mohandoss attend?
Shanttosh Mohandoss attended Periyar University.
What are some of Shanttosh Mohandoss's interests?
Shanttosh Mohandoss has interest in Social Services, Politics, Education, Environment, Arts And Culture.
What skills is Shanttosh Mohandoss known for?
Shanttosh Mohandoss has skills like Team Leadership, Team Management, Customer Service, Offshore Outsourcing, Leadership, Change Management, Training, Process Improvement.
Who are Shanttosh Mohandoss's colleagues?
Shanttosh Mohandoss's colleagues are Linda Marshall, Jessica Santillan, Larry Federico, Rosalinda Luna, Katey Hoehn, Michael Neer, Larry Federico.
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