Shanu is having 11 years of professional experience in Software Systems Analysis, Support and Maintenance. My business domain is banking and Financial services (Capital Market) where I dealt primarily to provide Trading Application Support. • Involved in providing End-to-End Application Support solutions for CLSA (Credit Lyonnais Securities Asia). This includes working on well-defined mature production support management process, which allows effective capture, reporting , tracking and resolution of issues • Hands-on experience in Shell Script, Sybase, UNIX, Perl, Autosys Version 4.5, R11 • A keen Analyst and Team Player with thorough understanding of all aspects of the SDLC from understanding client requirements through direct client interaction, translating them into technical specifications and driving their execution. • Good interpersonal skills with ability to communicate to users of all levels including the senior management and clients, collaboration & team building skills with proficiency at grasping new technical/functional concepts quickly and utilize the same in a productive manner. • Experience in Front Office Application Support and currently working as a Subject matter Expert (Associate) for CLSA Tech & Services Pvt Ltd. • Well versed in Oracle/Sybase, UNIX, Shell scripting, writing SQL, release activities. • Skilled in trading life-cycle & financial markets including trading in equities, fixed income, derivatives and FX. • Proficient in analyzing information system needs, evaluating end-user requirements, troubleshooting for information systems management. • E2E ownership of Release process. Code Deployment in different environment, pre-post release activities, Co-ordination with different teams, Communication to different stake holders.