Shanu Prakash Email & Phone Number

Atlanta, Georgia, United States

 Responsible for executing the full lifecycle of complex enterprise application services and solutions, ensuring their quality, reliability, stability, recoverability, and security. Manages and maintains relationships with key departments throughout the University to identify and understand customer needs and implements solutions that best support their objectives. Provides advanced technical expertise and works closely with other technical staff, functional teams, and vendors to troubleshoot and resolve application and data issues. Develops best practices for monitoring and proactively determines resource needs to ensure application up-time and availability. Manages vendor relationships to maximize the benefits the institution receives from their products, services, and agreements. Leads implementation projects for the department provides updates on project progress, and proactively communicates issues that may impact project success. Develop and maintain application inventories and documentation, such as application architecture diagrams, data flow diagrams, business process documentation, configurations, data governance documents, standard operating procedures, and run books. Keeping stakeholders informed of all relevant updates (system enhancements, system upgrades, system outages, project updates, etc.) around applications, services, projects, initiatives

Atlanta, Georgia, United States

 Manage technical services such as data conversions, data integrations, and implementations. Develop reports within the Software using MySQL to provide C-Suites executives within a law firm.  Point of Contact for a project from end-to-end project lifecycle. Create a user and admin guides to support IT to maintain the tool.

Madison, Georgia, United States

 Administered Active Directory, Exchange accounts, Microsoft Azure. ConnectWise Manage, Access, Control, IT Glue Continuous monitoring of systems, software, and hardware. Identify network issues and resolve them quickly. Work with multiple Clients. Trouble shooting, License Management, Supports client infrastructure Experience supporting a 24x7 Internet-oriented production environment

Georgia

 Recommend and select products for customers based on their individual needs. Describe products and explain their benefits and uses to potential customers. Communicate with customers in person, by phone and by email to understand their needs. Maintain a working knowledge of the company's various products and service. Establish and nurture relationships with past customers and potential customers to facilitate sales. Find potential customers through networking, cold calling, and industry research to increase sales. Use data to help customers understand how products can help them achieve their goals. Complete administrative tasks, such as processing and recording sales, as needed.

 Manages user reported IT related issues from Service Desk tool. Provide solutions on the fly while in-person to troubleshoot software and hardware issues. Perform Windows installation to on-site computers when needed.  Personalize user experience with multi-screen desktops and other equipment.  Configure printer installation and troubleshoot as needed. Troubleshoot keyboard, mouse, and phone devices.

Bachelor Of Science - Bs, Information Technology, 3.95 Gpa

Activities and Societies: MESA

Associate Of Science - As, Cyber Security, 3.85