Greeted customers and guided them through the bike sizing and buying process. Managed day-to-day receiving of special orders and customer pickups. Worked towards and consistently reached six-figure team-based monthly sales goals. Managed inter-store transfer network and regularly updated customer expectations. Trained new employees and delegated daily tasks.

Researched ESG industry trends and compiled findings into blog posts. Managed the editing and peer review of blog posts. Revamped the software's knowledge base for more streamlined and efficient troubleshooting. Tested new versions of software before it was released to clients.