Supervise Social Media team to ensure prompt delivery of exceptional service to over 300 clients in order to achieve specific client goals.Manage teams in multiple offices across the country to align on best practices and processes in regards to our service.Motivate and challenge team members to achieve individual and company wide goals.Lead Social Media training webinars for nation-wide sales divisions to increase department revenue.

Managed a mid-size team of Social Media Managers by supporting their needs and encouraging professional development.Ensured that the team is adhering to expectations set by upper management including policies, procedures and key performance indicators.Handled all escalation issues with Social Media customers to handle objections and increase customer satisfaction.Maintained a positive and collaborative work environment and fostered relationships within the company

Develop engaging social media campaigns to increase clients’ online presence and drive brand awareness.Manage strategic content calendars, content creation and graphic design efforts to optimize social media channels.Develop advanced Facebook Advertising campaigns to increase reach, clicks and conversions online.Maintain and manage relationships with 15+ clients in an agency setting with over a 99% retention rate.

Managed client relations for an award-winning online marketing platform and delivered exceptional client services to build relationships and maintain retention goals.Managed efforts to increase clients’ website and organic SEO through Google Analytics, Ad words and directory listings.

Integral member of the marketing team that launched the “Gamblers Wanted” campaign that increased the casino’s gross gaming revenue by 33% in July 2013.Campaign management for in house signage, out of home, print advertising, digital advertising and direct mail initiatives.Managed Revel’s Social Media networks including Facebook, Twitter, and Instagram. Developed creative and engaging content for daily posts as well as responded and managed customer complaints via Social Media.Managed Revel’s entertainment marketing plans from inception through completion for each entertainment act. Sole liaison between media buyers and management teams to ensure deadlines were met and ticket sales were maximized.

Responsible for billboard creation and posting by working with designers to create artwork, traffic approvals and order install requests with vendors. Successfully manage billboard chart to ensure all messages are up to date and new messages post in a timely fashion.Collaborate on Social Media campaigns to ensure a strong presence on platforms such as Facebook, Twitter, Instagram and Youtube. Responsible for daily posts regarding promotions, entertainment and events as well as site maintenance.Facilitate process for creating and distributing press releases by sending necessary information to PR agency, proofreading and trafficking approvals. Manage radio, print, and media promotions for entertainment and events, fulfilling ticket and room requests as well as compiling creative assets such as radio spots and website banners and ad materials.

Organized a three-day video and photo shoot which produced three television commercials, where I was the direct contact for the production crew and ad agency, as well as liaison between production crew and Revel. Built relationships with many different departments within the resort to accommodate all needs and inquiries. Managed on property signage chart, sign inventory and event signage.Supported Executive Directors with daily administrative duties, such as managing phone lines and calendars, invoice reconciliation, and requisition of various commodities and supplies.

Supported advertising sales team in various tasks such as administrative, lead prospecting, and account managing. Executed creative social media campaigns to increase online presence and gain new customers.Assisted Art Director on seasonal photo shoots by supporting styling, preparation of samples, and tracking and organizing samples for editorial credits.

Assisted marketing efforts such as generating new business, researching possible business partners, and customer service.Developed social media campaigns using Facebook and Twitter that helped build brand image and improve online presence. Created promotional contests through social media to retain customers and interact with clients.